Memoirs of a Deprived Consumer - Courtesy Tata Sky Not sure how to start & where to start. But to summarize if only I knew that shifting my Tata Sky connection from one city to another would be such an ordeal than I would have never planned it. I called up the Tata Sky helpline on 2-Nov-13 in Chennai and booked the annual holiday package for 15 days. At the end of the holiday period I called up Tata Sky on 25-Nov-13 and requested for re-installation at my Pune residence and ordered for a multi TV connection as well (by ordering a new HDPVR Box). My call was transferred to the sales department where I spoke to Mr. Raghu and he advised me to pay INR 6300.00 the very next day 26-Nov-13 and was assured that both the connections would be up and running the same day (what a false promise!!) In-spite of making the payment and 48 hours later the connections are far from being restored. Calling the customer care number is as useless as breaking your head against the wall. All they parrot around is “Asuvidha key liye Kshama chahtey hai” For what joy do they apologies when they do not understand the meaning of it? I escalated the call to the manager on the floor; on 26-Nov-13 named Manisha who assured me that connections would be restored and up and running on 27-Nov-13 at 11:00 am in the morning which never happened. The best point to be noted is that you guys turned a deaf ear to even update my address on the account. Till date it is reflecting my Old Chennai Address which I got changed on the call on Monday 25-Nov-13 itself. What a service? Your customer care guys don’t even know how to do their job. It’s such a shame. On 26-Nov-13 when I called Manisha again and read out my Pune address, she assured me that address change would be taken care of but today when I called up the customer care for the third time, and again asked for an escalation to the Manager I came to realize that the address was never changed. Mr. Panduranga – the manager on the floor, once again apologized to me for the delay (which obviously made no sense because they had been doing that for past 3 instances) Now I do not see any hope in sight and am almost at the mercy of your pathetic service. I feel bad that the Legendary Mr. Ratan tata is leaving his legacy in such in-capable hands :(
Posted on: Thu, 28 Nov 2013 16:44:32 +0000
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