Mrs. Robinson I am writing now to let you know that your behaviour today was unacceptable, unprofessional and rude. I have never had anyone in any service industry speak to/treat with me me in such an offensive manner and admittedly I am still reeling from shock. One would expect that someone in your capacity would know better: as a professional and a business owner who has much to lose and I stand by my statement that had any member of your staff treat a customer in such a manner they would be severely reprimanded or fired. Today you stood wrong and strong and I can assure you that it will affect your business. For years I have patronized Polka Dots as well as brought many customers to your business. This ends today. The truth of the matter is that you have a very bad reputation for being obnoxious to customers but I needed to make my own judgment and today I did. It is absolutely imperative that you make an attitude adjustment and show respect for people. Your temper is bad for business, you are bad for business! I am sure you have been told this before. I would hate to see a Jamaican business fall apart because its owner does not value or respect her customers. I also shudder at the thought of how badly you must treat your staff if its common practice for paying customers to be treated in such a poor manner. Customer Service is an integral part of your job, not an extension of it and your customers are your most valuable asset. When you satisfy our customers, they not only help your business grow by doing business with you, but recommend you to friends and family, and when you treat them badly they put it out in the Universe or on facebook and withdraw their patronage. In the last few weeks youve managed to offend at least three women who attended your business place and you have lost us all. Never in my lifetime have I experience such disrespect from a business owner. It was uncalled for and unjust. I really hope that you are able to take stock of where you erred today and make the necessary adjustment. Nicky Hilton Johnson
Posted on: Fri, 15 Aug 2014 02:56:40 +0000
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