Obamacare experience number 1: In order to learn what my options were, I had to ask questions in a manner that would give me the best answers/options possible, without asking the more blatant questions, like WTF is going on?! Heres the dialog. [11:51:51 pm]: Thanks for contacting Health Insurance Marketplace Live Chat. Please wait while we connect you to someone who can help. [11:51:56 pm]: Please be patient while were helping other people. [11:52:09 pm]: Welcome! Youre now connected to Health Insurance Marketplace Live Chat. Thanks for contacting us. My name is Joseph. To protect your privacy, please dont provide any personal information, like Social Security Number, or any other sensitive medical or personal information. (.....I HAD TO INITIATE THE CONVERSATION!....) [11:53:24 pm]: Luke Hi Joseph. I was wondering if the site is up and running? Ive heard things arent working quite right as of yet. Should I wait to look for insurance? [11:54:54 pm]: Joseph Hello. You can give it a shot. For some people they have been able to log in and get through the process but some people havent been as lucky. I would try and if it doesnt work, I would try back again at a later time. [11:56:45 pm]: Luke Thanks for the info. Why is it that some people can get through, and some people cant? That seems awfully odd to me. [11:57:54 pm]: Joseph It does. Im unsure of why. I know our IT team is working on the issue but as far as the specifics, unfortunately I am unsure. [12:00:03 am]: Luke Fair enough. I currently have no employer and have been working for myself in the past couple of years. Where can I find information on what the benefits of Obamacare are for someone like me? Frankly, I cant afford a penalty, and more importantly, I cant afford to get sick either... Kind of a catch 22. lol [12:03:32 am]: Joseph They do have something called a catastrophic plan. It would depend on your age also. I cant ask for personal information as a web chat agent but a phone agent can and would be able to help with the specifics on that plan if you are interested. (NOT EVEN ONE MINUTE LATER!) [12:04:03 am]: Your chat session is over. Thanks for contacting us, and we hope weve answered your questions. Have a great day. [12:04:03 am]: 10/26/2013 For the record - I was sincerely looking into this so called great option. Even if the site isnt working correctly, youd think that there would be a much more professional response to the matter. I do believe that those that sign up will receive health care. However, I should mention that those receiving that health care will more than likely receive a similar service as to what I experienced tonight. Best of wishes to all of you.
Posted on: Sat, 26 Oct 2013 12:04:54 +0000
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