Position Wanted immediately mercy Corps Apply here https://mercycorps.silkroad/epostings/index.cfm?fuseaction=app.jobinfo&jobid=219378&source=ONLINE&JobOwner=992293&company_id=15927&version=2&byBusinessUnit=NULL&bycountry=1&bystate=0&byRegion=&bylocation=LR&keywords=&byCat=&proximityCountry=&postalCode=&radiusDistance=&isKilometers=&tosearch=yes Digital Outreach Manager - Liberia Tracking Code 219378-927 Job Description This position will be filled pending anticipated funding. PROGRAM/DEPARTMENT SUMMARY: Mercy Corps has been operational in Liberia since 2002, most recently implementing programs in food security, peace building, and youth empowerment. Currently, Liberia is the epicenter of a fast-moving regional Ebola epidemic, which also includes Sierra Leone, Guinea and Nigeria. To date, nearly 4,000 people in Liberia have been infected, with over 2,200 deaths (3 Oct 2014). As the Ebola epidemic spreads throughout Liberia, existing social and economic challenges are growing more complex, requiring adaptive and dynamic approaches to help support affected communities as they defend against, cope with, and recover from, this devastating disease. Mercy Corps’ strategy to respond to the Ebola outbreak focuses on two approaches: 1) to engage local and international organizations through a national network of community organizations to promote healthy behaviors within communities that will help reduce the transmission of Ebola, and 2) address market and household economic challenges that emerge as a result of the Ebola outbreak, paying particular attention to food insecurity and declining livelihoods. This position sits within the E-CAP (Ebola Community Action Platform) program, which will reach over 2 million people within 6 months with effective messaging on preventing Ebola transmissions. E-CAP will establish an umbrella funding body to support 10-20 implementing partners conducting community-level health messaging, and will complement it with enhanced national-level communications and information services, and effective learning systems. GENERAL POSITION SUMMARY: The Digital Outreach Manager (DOM) is responsible for the design, implementation, and ongoing operations of digital and mobile communications systems which will (1) offer on-demand, accurate, and updated messaging to the global population on Ebola-related issues and (2) will support program operations through leveraging emerging technologies for learning and communication with a wide network of Master Trainers and volunteers. These systems include: An IVR and SMS public information system to allow the general population—and those working on the program—to proactively call/text for the latest Ebola related information. An IVR and SMS push system to deliver regular learning-reinforcement messages and quizzes to registered users. The push system will also be used to assess program effectiveness through simple SMS and IVR based polls. Determining what role Mercy Corps will take (if any) in the launch and governance of UNICEF’s U-Report system. Supporting E-CAP management and other team leaders to harness technological options for enhanced program impact, as required. The DOM is a strong team leader, able to develop and mentor field team members; s/he is an effective communicator, able to work remotely with internal and external stakeholders to achieve common objectives. S/he is responsible for managing relationships with peer agencies, private sector partners, local and international technology vendors, and Mobile Network Operators (MNOs). The DOM has a strong understanding of communications technology and public information dissemination. ESSENTIAL JOB FUNCTIONS: Strategy and Vision Work with the Program Director, Program Manager and Knowledge Management Lead to develop and implement the digital outreach plan. Platform/Technology Strategy Coordinate with peer agencies and MNOs to determine the best platform for deploying the push and pull public information services. Where feasible, establish agreements to leverage and share pre-existing infrastructure established by peer agencies including software platforms and MNO agreements. Technology Deployment and Management Manage the program’s technical staff and outside technology providers to implement and deploy the public information systems. Work with the training team and partner organizations to convert behavior change message to appropriate formats (e.g. audio files for IVR; text for SMS) for distribution via the public information systems. Manage the ongoing monitoring, operations, and maintenance of the public information systems. Establish relationships with external organizations (e.g. UNICEF, HNI) for sustained operations of the public information systems beyond the end of the 6-month program. Plan, manage, and execute the hand-over of the systems to sustaining partners. Team Management and Coordination Supervise, hire and orient new digital outreach team members. Provide team members with information, tools and other resources to improve performance and reach objectives. Coordinate closely with Knowledge Management Lead, M&E Team, Communications Specialist and Program Manager to ensure that the digital outreach strategy leverages priorities, activities and technology for great programmatic impact. Organizational Learning As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve - we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves. Accountability to Beneficiaries Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects. SUPERVISORY RESPONSIBILITY: Digital Outreach Technician (national). ACCOUNTABILITY REPORTS DIRECTLY TO: Program Director WORKS DIRECTLY WITH: Knowledge Management Lead, M&E Team, Communications Specialist, Program Manager, Subgrants Director and other program and operational staff KNOWLEDGE AND EXPERIENCE: Bachelor’s degree in relevant discipline Experience deploying and operating national scale mobile-based public information systems Experience establishing working relationships with MNOs Effective verbal and written communication, multi-tasking, organizational and prioritization skills English proficiency is required Previous work experience in sub-Saharan Africa preferred Experience using mapping software (such as CartoDB a plus) SUCCESS FACTORS: The successful DOM will have a strong combined skillset that includes cross-organization coordination, solid knowledge of mobile technology and telecommunications, and community organizing experience. S/he will function well in ambiguous and fast-changing environments and is comfortable making decisions with incomplete information. Candidates will demonstrate leadership in self-management and quick decision-making. S/he enjoys building relationships and finding collaborative solutions that achieve program goals more effectively than Mercy Corps-only solutions. S/he will have the negotiation and communication skills necessary to continue development of outreach and technical partner relationships and will bring a positive approach to the job, embracing challenges as opportunities to innovate. This candidate will write well and communicate in a manner that is confident and clear, yet diplomatic. The most successful Mercy Corps staff members make effective communication a priority in all situations and maintain a sense of humor. LIVING CONDITIONS/ENVIRONMENTAL CONDITIONS: The position will be based in Monrovia, and may require travel to outlying counties and communities throughout Liberia. The security situation is stable but could change quickly in localized circumstances, although general unrest is not anticipated because of a significant UN, US military, and local police forces to maintain public safety. Monrovia is served by an international airport and has many hotels, restaurants and grocery stores. Health services are currently limited and while we have made provisions for emergency care, team members should not anticipate an environment where casual outpatient services are available. Because safe access to health services should not be anticipated, a degree of self-sufficiency in first aid and medications should be considered. Candidates must consider taking anti-malarials as a preventative measure and other measures to lower their risk of requiring medical services. Candidates with chronic health issues should consider disclosing and self-eliminating from this recruitment process. Currently there is an 11 pm curfew, which could change at anytime, and staff should expect some interruption of movement as the government manages the Ebola situation. Housing will either be at private residences as group housing or at nearby hotels. Traveling in and out of Liberia is increasingly complicated with many commercial airlines suspending service and many countries closing their borders (air, land and sea) to individuals coming from Liberia. Two commercial airlines continue to serve Liberia (Brussels Air and Air Maroc) and UNHAS is currently working to establish air service to Dakar, Senegal and Accra, Ghana. This position is eligible for a hardship allowance. Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MCs policies, procedures, and values at all times and in all in-country venues. Job Location Monrovia, Montserrado, Liberia Position Type Full-Time/Regular
Posted on: Tue, 28 Oct 2014 08:58:11 +0000
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