QUICK SURVEY In a bid to understand certain preferences on a debated subject, Social Media Engagement; A Plus or Minus for Nigerian Banks, kindly answer the questions below. 1. Gender: a. Male b. Female 2. Age group a. 18 - 24 b. 25 - 34 c. 35 - 44 d. 45 and above 3. Occupational Status a. Employed b. Not employed c. Self employed d. Student 4. What bank(s) do you operate?…………………………………………………………………………… 5. Do you follow your bank on social media? Yes / No. If yes? Which of the platforms do you follow your bank? Facebook, Twitter, YouTube or Instagram 6. Do you communicate with your bank on social media? Yes/No If yes, what are the typical types of communication? Enquiries, Complaints, Comments, Others, please specify…………………..……….. 7. Are you willing to join the conversation with your banks on any topic? Yes/No 8. Does your bank respond to your enquiries or complaints? Yes/No 9. Has your bank’s presence on social media improved customer relationship management? Yes/No 10. Are you aware of your bank’s adverts and promotions on social media? Yes/No
Posted on: Thu, 03 Jul 2014 12:48:25 +0000
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