Quick rhetorical question: lets say someone brings their car to me to have it fixed and I do so. I release the car back to the customer and tell them they need to pay $500 and the rest I will bill to their extended warranty. Later, I send the customer a bill for $3,000 because the extended warranty claims that they wont cover certain parts and labor procedures. The customer hits the roof after explaining to me that they pay their extended warranty company $700 a month to make sure their car is reasonably covered in the event of a catastrophic breakdown. I tell them to call their warranty company as I have no control over that. The customer calls the warranty company and the company inexplicably agrees to lower prices by 50% simply because the customer called and voiced concern in regards to overbilling. Neither I or the warranty company have still not sent an itemized invoice showing covered repairs and uncovered repairs. Even after the price reduction the customer still doesnt have spare cash to pay the remainder of the repair invoice. Furthermore, the customer later finds out the I bill the warranty company at a lower rate than directly to the customer and they feel ripped off in part because of this. I end up sending the customers account to collections because they cannot pay. Their credit is thrashed. Would this be legal for an auto repair facility to do? Why is this standard par for the course of the health care industry? If I treated my customers this way, would I have ANY legitimacy with them? Feels like whatever health benefits that the US health care industry offers are canceled out by the heart attacks the invoices cause when they show up in our mailboxes a few months after visiting health care facilities.
Posted on: Thu, 27 Mar 2014 13:34:48 +0000
Trending Topics
Recently Viewed Topics
© 2015