RING CENTRAL is now hiring for Technical Support Representatives TECHNICAL SUPPORT: • Apply knowledge of the companys services, VOIP technology and networking hardware and software. Provide technical support to customers. Understand network architecture required to support VoIP services. Recommend network hardware, software and design elements. Answer technical questions, solve technical problems and suggest appropriate workarounds. Provide quick and accurate handling of support interactions – phone, chat, screen sharing & email. • Handle and resolve customer inquiries, questions, complaints, and billing concerns with the highest degree of courtesy and professionalism utilizing all resources available given to Tier 1 Representatives. • Offer alternative solutions when appropriate if the issue is beyond the representative’s training and scope of responsibility with the objective of resolving the customer’s concerns. • Adhere to schedules, guidelines, and requirements in accordance with the Company’s set policies and procedures. REQUIREMENTS: • 2 years of collegiate education is required • At least 1 year of working experience in Technical Support is required for this position • Above Average English communication skills • Basic Knowledge on VOIP, networking, routers and modems • Strong customer service orientation • Experience configuring, updating and supporting VOIP solutions in a multi-location environment is a plus • Ability to work efficiently in a highly demanding, team-oriented and fast paced environment • Networking, IT or telecommunications certification is a plus • Applicants must be amenable to working nightshifts Walk-in candidates will be prioritized and please drop by the office anytime from 7AM to 7PM, Monday to Fridays. Kindly inform the receptionist and your interviewer in Acquires Recruitment Office (Shaw Site) that you are specifically applying for RingCentral campaign in Acquire Asia. Office Address: Manila Office- c/o Acquire Asia Pacific Recruitment Hub Upper Ground Floor Worldwide Corporate Center Shaw Boulevard, Mandaluyong City If interested, kindly send your resume at Catherine.Garcia@ringcentral.
Posted on: Sat, 04 Oct 2014 01:44:47 +0000
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