Receptionist - Childrens Physicians (Bellevue Clinic) (PT; 28 hrs/week, (Tuesday & Thursday 12:00 Noon - Close), (Friday 8:30am - 5:00pm), Rotate Saturday Mornings)) (985827-51110) Printer-friendly version Job Map Careers Details Located In: Omaha, NE Address: 11507 South 42nd Street, (Hwy 370 & 42nd Street) Zipcode: 68114 Date Posted: July 15, 2014 Requisition: 985827-51110 Work At: Bellevue Clinic Department: Childrens Physicians (Bellevue Clinic) Job Type: Part-time Employee Compensation: Hourly Wage, Based on Experience Shift: Daytime Hours: 28 hours per week Positions Available: 1 Occupational Category: 43-4171.00 Receptionists and Information Clerks *NOTE* You must be logged in in to apply to jobs on Careerlink. If you already have a Careerlink account, use the LOGIN menu option in the command bar at the top of the page to log in as a jobseeker. If you need to create an account, use the SIGN-UP menu option to create one. Apply for this Job Description CHILDRENS PHYSICIANS JOB DESCRIPTION GENERAL SUMMARY: Responsible for greeting and checking in all families and other customers in a professional manner consistently exceeding customer service expectations. Must be able to multi-task. Monitors, maintains, and verifies all required patient information with consistency and accuracy. Works with clinical team to ensure a team based approach to care. Ensures accurate and consistent point of service collections. Ensures a positive interaction in each patient and family encounter. Essential POSITION RESPONSIBILITIES % of Time 98% 1. Registers new patients with complete and accurate demographics according to procedure. 2. Checks patients in and out. Verifies all patient/family demographic information and enters accurately in the computer at each visit. May need to electronically verify address. 3. Provides, collects and accurately documents all required patient paperwork according to procedure. 4. Schedules patients accurately using the automated appointment system following office protocols. 5. Maintains the daily physician appointment templates at the direction and approval of the office manager and lead receptionist. 6. Contacts patients/families with future appointments to confirm appointments and verify demographic and insurance information. 7. Verifies patients insurance eligibility and benefits using established automated process at each visit. 8. Initiates the Childrens Connect sign up process for all new or inactive patients at the beginning of each visit. 9. Responds to Childrens Connect appointment messaging within defined timeframes. 10. Pulls patients charts as needed, releases information as needed in accordance with organizational protocols. 11. Scans documents into the electronic medical record as directed. Appends the document to the appropriate section of the record following organizational protocol. 12. Collects co-pays and balances on past due accounts following organizational protocol. 13. Posts payments collected directly into the computer. Completes end-of-day balancing and accurately prepares bank deposit. 14. Answers patient/family questions about owed balances and/or refers to Primary Care Physician Billing as appropriate. 15. Completes work queues daily to compile missing demographic and insurance information for billing purposes. 16. Supports patient care quality initiatives as directed. 17. Completes miscellaneous reports and letters as needed. 18. Opens and distributes mail in a timely manner. 19. Assembles patient packets as directed. 20. Pulls and processes all fax transmittals as directed, scans patient reports as directed. 21. Prepares and sends hospital charges as directed. 22. Performs opening and closing duties as assigned by the office manager or designee. 23. Assists in the orientation and training of new employees as requested. 24. Facilitates handling of pharmaceutical representatives and vendors in accordance with office policy. 25. Monitors hourly and maintains clean, organized clutter-free lobby and clean patient restrooms 2% 26. Other duties as assigned. 100% KNOWLEDGE, SKILLS AND ABILITIES: Excellent skills in communication, listening, customer service, organization. Basic computer skills and knowledge of Microsoft operating environment Ability to read, write and perform arithmetic calculations Ability to operate basic office equipment: personal computer, automated telephone systems, scanning technology, e-signature, 10 key adding machine, copier, shredder and facsimile. Knowledge of billing and insurance programs. Knowledge of patient appointment scheduling systems in a medical office. EDUCATION AND EXPERIENCE: High School graduate or equivalent required Minimum six months in a clerical position required preferably in a medical office or healthcare setting CERTIFICATIONS/LICENSURE REQUIREMENTS: Basic Life Support Certification preferred within 6 months of hire date . Based on Departmental need bilingual may be required. Based on position medical interpretation certificate may be required. SPECIAL REQUIREMENTS: Bilingual (English-Spanish) required for some personnel. REQUIRED TRAINING & EMPLOYEE HEALTH REQUIREMENTS Annual Physical Annual Mandatory Review Color Blind Test Hepatitis B TB Mask Fit PHYSICAL REQUIREMENTS/WORKING CONDITIONS:
Posted on: Wed, 16 Jul 2014 08:08:54 +0000
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