Sometimes Im Roxie, but other times, Im Eddie. I tried twice, a la Roxie, to no avail. Today, Eddies girl got the job done! Regarding my order #778193211, I was given three delivery/shipping options, along with corresponding shipping fees. I chose the earliest available/promised delivery date of December 23, and paid $89.92 accordingly. I submitted my order, and received an email confirming a delivery date of 23 December. On 22 December, I received an email confirming shipping of my item; however, the delivery date was changed to 29 December! Excuse me, but how does paying $89.92 for a 23 December delivery translate to a delivery date SIX days later than promised by you? I would like a refund of the $89.92 I paid for a 23 December delivery. Ms. Imran Jooma, or whoever is in charge, I need an answer/refund. You had all the time in the world for me when I made the order, and since then youve been blowing me off. Ive been put on hold, hung up on, and transferred to a line that is no longer in service? I expected more from Sears. No response from your company at all, even though your integrity is definitely lacking. I paid $89.92 for a botched delivery date that. Why was the item shipped via UPS ground? Im positive that UPS ground shipping would never be $89.92. Im sure the shipping fee paid for next day or 2-day air, especially when the item is being shipped from Illinois to South Carolina. I demand my $89.92 back, because you, SEARS, provided me the dates. I didnt make them up on my own. I dont want to speak to any customer service agent that repeats every word I say but provides no help. I dont want to be put on hold for my supervisor, only to be disconnected after waiting 20 minutes. I want you, SEARS, to honor your word and own up to your failure to deliver my item on time, as promised, and more importantly, as I paid for. Im still waiting for the return call promised to me by the customer service agent. Sincerely, Yvette Thompson Their reply: Dear Yvette, I am sorry for the previous response. Yes, its our mistake as the order is not delivered as promised. You dont have to bear the shipping fee; we will issue a complete refund. I have made a note on your account as well to avoid any confusion in future. Or, if you wish keep the item then we will refund the shipping fee ($89.92) plus an additional $10 refund. I am giving you both the options which ever is feasible, you may opt for. We apologize for what happened on this order and not serving you to your satisfaction. As we are from Email Support we do not have an option to call you. I hope I have resolved your issue and look forward to serve you. NOW, PAY ME MY MONEY BACK!!!
Posted on: Wed, 24 Dec 2014 21:48:04 +0000
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