Tabibi24/7 is now hiring. Job title: Contact Center Representative Job details: Provides new and existing patients with the best possible customer service in relation to their clinical services, medicines prescriptions, billing inquiries, patients’ suggestions and complaints. The Contact Center Representative may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, benchmarks, and quality patient care initiatives according to Tabibi 24/7’s Company’s Policy standards. The Agent will use the appropriate procedures, tools and equipment to answer inquires to provide patient satisfaction as often as possible. Job Responsibilities include: ● Records and processes orders and/or inquiries received by mail, telephone, and/or through patient direct contact ● Provides timely response to patients’ inquiries by telephone and/or email in an in or outbound service center, consistent with service and quality standards. ● Develop first opinion on case to either recommend hospital admission or prepare a pre-visit report for the doctor. ● Provides pricing, availability, and schedules information within established guidelines. ● Receives inbound and outbound calls to patients in a confidential manner with strict adherence to policies and procedures. ● Operates on Tabibi 24/7’s software. This includes patients’ data entry to the system, concluding reservations for sick visits, well checks, vaccines scheduling, and emergency home visits, making follow up calls when necessary, and ascertaining the reason for a patients call. Follows established protocol to appropriately refer a physician or specialist to caller. ● Verifies and enters into a computer database patients demographic and medical history ● Provides correct information or directs the call to the appropriate team member or department while maintaining a high level of professionalism ● Escalates problems that may arise to the appropriate level ● Performs other call center/customer care related duties as assigned or required by contact center manager, provided that these duties do not intersect with the regular course/nature of work. ● Handling shift handovers: Since Shift Handover is an extremely critical task ● Creates patient activities as a reminder for the following tasks including but not limited to follow-up calls for patients, reminder Calls/SMSs to patients regarding their vaccination schedules and well checks, to mail a letter to a patient, and any other reminders necessary as it relates to a patients care. ● Adheres to Tabibi 24/7 standards as they appear in the Code of Conduct of Tabibi 24/7 Company’s Policy Manual. ● Maintaining the strictest confidentiality regarding patients’ information and fiscal data. ● Performs other related duties as assigned. If interested, kindly send your resume to pancee@tabibi247.
Posted on: Sat, 08 Nov 2014 12:00:29 +0000
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