Technical Support Representative Teleperformance Duties/Responsibilities The Tier Two Technical Support Representative interacts with customers and representatives from other lines of business to handle a variety of functions. Representatives will provide account assistance, perform account research, maintain sales goals, access multiple computer systems, and answer questions regarding technical and billing aspects. Representatives will diagnose determining factors for customer issues and implement a fix in the system for the issues. Representatives may be required to dispatch tickets to problem areas and may be required to complete follow up calls with the customer’s to ensure the issue was fully resolved. Other questions and inquiries might arise also and representatives must be able to solve multiple complex issues as well as possibly take orders for activations and/or account changes. Qualifications: o At least 18 years of age o At least one year of customer service experience o Ability to multitask, use multiple computer applications simultaneously, and be proficient with Windows programs o Strong problem solving skills with customer focus and effective communication o Must be able to work any 40 hour weekly schedule within the department hours of operation o Pre-employment background checks and drug screens required o Eligible applicants must be able to work a flexible schedule within our hours of operation, which are currently 5am-2am daily. o Eligible applicants must be able to work evenings, weekends, holidays, and overtime if needed ht.ly/yWr8R
Posted on: Wed, 09 Jul 2014 14:05:09 +0000
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