Thank you to Nick Swanson, staff writer, for The Beacon for this article in todays campus paper..... New retail manager of Aramark Jerel Dydowicz and director of Aramark John Kozik have worked with Aramark to implement new food services that accommodate different customer needs in the Centennial Room and around campus. Some students have reacted positively. “I think Aramark has gotten a lot better. The choices of food have increased toward other diets and they are keeping more in mind about what college students actually want,” said Junior Jacob Fennell. Kozik started a new system called the ‘voice of the customer program.’ The program is a customer feedback system enabling people to contact him through the dinning services website or by emailing him directly with formal comments or complaints. Not everyone has heard of the program, but it has come as good news to a few that have. “I didn’t know this new policy existed, but now that I do, it is nice to know that I can voice my opinion, especially because I am a vegetarian it will give me an outlet to suggest a few of my personal favorite options,” said senior Kayleigh Brand. Kozik says he responds to the emails as quickly as possible, and since the program began there have been more compliments than complaints by a 3-to-1 margin. “The employees are always really nice and helpful when I ask them what is on the menu and exactly what they use to cook the food,” Brand said. Denise Maselli of Aramark works at the grab & go station in the Feigenbaum Center for Science and Innovation. In back, sophomore Nicole Hansen pours a cup of co¬ffee. Fennell says he thinks the system will keep a better flow of communication between Aramark and the College’s students. Better communication could lead to an increase of student satisfaction with available meal options. “Aramark is always seeking new ways to better serve our campus community including new menu items, retail selections, and our Healthy for Life wellness program,” Kozik said. There is a new grab & go mart in the Feigenbaum Center for Science and Innovation that is similar to the grab & go that was in Bowman Hall. Bowman is currently closed for renovations. “I think the idea of having soup, sandwiches, and breakfast items in the Center for Science building offers the folks with a busy schedule a chance to grab a meal or snack before continuing with their daily agendas,” Kozik said. Another new addition to Aramark’s services is called the “Late Night Grill,” which is open Thursday through Saturday from 9 p.m. to 12 a.m. in the centennial room. According to Kozik, late last spring, a pilot program was completed to test the Late Night Grill. He says it was a success, finding students enjoyed the option of different foods during later hours. The food is available as take-out or eat-in. There are other food and beverage options. Aramark employees staff the Trailblazer Café, Subway, and the Provisions on Demand (P.O.D.) market. The grab & go in Bowman Hall is planned to reopen during the fall 2014 semester. To date, Aramark has been serving the College’s dinning needs for 30 years, providing roughly 1,000 meals per day in the centennial room, and facilitating 800 retail transactions in other locations.
Posted on: Thu, 14 Nov 2013 20:02:37 +0000
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