This is mayday response to my email .......Dear Ms Barnes Thank you for your e-mail dated 26 March 2014, received in which you raise concerns regarding the treatment your son received whilst a patient of Croydon Health Services. I am sorry to learn of your experience and would like to apologise on behalf of the Trust for any subsequent upset and inconvenience caused. Your concerns will be passed to the Divisional Manager who will appoint an investigating officer to carry out a thorough, confidential investigation into the issues. We aim to complete an investigation into your concerns and reply to you with a formal response from the Chief Executive in about 25 working days or earlier if possible. We will contact you if we find we require more time to complete the investigation. In order to ensure patient confidentiality, please could you confirm your sons postal address. We welcome feedback as a way to improve our services and would not wish patients or their carers to feel anxious when they raise concerns. I would like to reassure you that raising these issues with us should in no way adversely affect any care and treatment you may require at any time from services and departments of Croydon Health Services. If you would find it helpful, we would be happy to arrange an opportunity for you to meet with us to discuss your concerns directly. You would be welcome to bring a friend or advocate with you to attend any meeting. For your information, if you are a resident of the London boroughs of Croydon, Lambeth or Wandsworth, and you need advice or help while making your complaint, you may wish to contact the NHS Complaints Advocacy Service. This organisation provides free, independent advice to support people wishing to complain about an NHS service. The NHS Complaints Advocacy Service can be contacted as follows: VoiceAbility, United House, North Road, London N7 9DP. Helpline number: 0300 330 5454; Textphone number: 07860222939; email: [email protected]; nhscomplaintsadvocacy.org.uk. Thank you for bringing your concerns to our attention. Yours sincerely Janet Charlton Assistant Administrator Patient Advice and Complaints Service: 020 8401 3416 | [email protected] Croydon University Hospital | 530 London Road | Croydon | CR7 7YE [cid:[email protected]][cid:[email protected]] Excellent integrated care for you and your family when and where you need it. The views expressed in this email are personal and may not necessarily reflect those of Croydon Health Services NHS Trust unless explicitly stated otherwise. This email and any files transmitted with it are confidential and may be legally privileged or prohibited from disclosure and unauthorised use. If you are not the intended recipient of this email, you should not copy it for any purpose, or disclose its contents to any other person; doing so may be unlawful. Senders and recipients of email should be aware that, under the Data Protection Act 1998 and Freedom of Information Act 2000, the contents may have to be disclosed. We will not accept liability for any claims arising as a result of the use of the internet to transmit information by or to Croydon Health Services NHS Trust.
Posted on: Tue, 01 Apr 2014 12:01:22 +0000
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