Today, I am sharing about an awful customer service experience my wife and I had over this past week. We ordered flowers for my mother in law on the 10th of October from an online flower company. These were to be delivered on the 11th. The flowers did not arrive. I tried several times to reach customer service by phone only to be misrouted and disconnected repeatedly. I tried to track online and went in cyber circles. Just when I was exhausted from this experience a little box appeared and asked if I wanted to start an online chat, I said yes. The customer service representative (CSR) was kind and helpful. The flowers were promised the following business day. That day came and went and no flowers to be seen. Flash forward to the 19th. I started my customer service quest once again. Phone failures, cyber circles with online help and a CSR from far away could not find or fix this problem. The morning of the 20th proved to be the turning point. The CSR was kind, professional and did her job, the flowers were finally delivered that day. I apologize if anyone has experienced anything but excellence from the crew at Crossroads Automotive. We strive for perfection and realize we are human and do make errors. You are important to us and we feel a great need to make your visit as pleasant as possible. So, please, if any of you or someone you know has not experienced this from us, please call me at (949) 829-9922 or email me at tim@crossroadsautomotive. We will work to correct it and make changes, so it will never happen again. Thank you for your support!
Posted on: Wed, 22 Oct 2014 02:42:19 +0000
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