Today I have a bone to pick with advertisers not delivering, then messing up, and then finally trying to add cream to smooth it over, at my expense. Since this happened on an advert I happened to click on Facebook, I feel it is only fair to place it back to where it belongs. If you want to advertise on Facebook, you should at the very least have your orders sorted, or so I reckon. Or have trained staff capable of filling orders. After filling in the form for a free trial, I was stupid enough to give my credit card detail for shipping, of the free trial bottle. Which was supposed to be delivered in 10 days. Small print say 10 business days, when you start searching. I got nothing. Queried. Got email saying 10 working days. By 30 January, cancelled the order. If my math serve me, from 4 Jan to 30 Jan is more than 10? Unless mathematical equations changed? sent the email, saying stop the bus. Got an email saying in the meantime, not just the free trial bottle with shipping cost of R74, but also the first month supply is now on the way, (30 January) and I have been paying by credit card for that as well. Went to the bank, and sure enough, got the proof, I have now paid both. Went back said no, cancelled already, as it is not 10 days.The other amount is a staggering $74.50 taking it to over R750 for a cream. I would not even buy a local face cream for that amount, but they expect me to import one from another country? Dream on. Got another letter by 19 Feb saying both amounts have been paid into my card, as it has been cancelled. It is now done, over, finished. Yet now I struggle to get this part. Between 19 Feb, when they decided to cancel, and pay it back, someone decided to go ahead, and send me incognito a packet, marked as from Brandon Clarke. No mention of the word TRU Visage. No mention of anything, just collect a parcel. Typical female, I dont query it, because by now, I am constantly downloading hot Social Media advice from different gurus, and thought one of them must have decided to send the e-book by snail mail insteady of downloading it. Got to the post office, pay R97 for the parcel tax from some Virgin Island, and get this Itty bit back over the counter. By now bells are screaming. This is not the shape of any kind of e-book I have ever encountered. Try to think who sent an e-book. Try to find any documentation on this packet, just all over it is covered in barcodes, Brandon Clarkes address in some United State, more barcode, and lots of custom declaration stickers. NO TRU VISAGE anything. So I open it. Would you believe, on the 14 March after having cancelled, they have the gutspa to not only start posting the stuff, I now have to pay for the tax? TRU VISAGE, with adverts screaming Helen something or other actress with lying about her beauty and all, this mess will be fixed. You do not know me. I fully expect to get my payback of my tax on custom paying of something I do not want, by end April. You have 3 weeks to get your act together. I suggest you start by training your staff. A reading course may not be out of line. Start with paying my R97 back, and an apology for your mess may be in order too.
Posted on: Sat, 05 Apr 2014 12:54:18 +0000
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