Vacancies at EMC - Egypt COE Title: Technical Support Engineer I Reporting to: . Manager, Technical Support No. of Vacancies : 26 Principal Responsibilities and Duties: Regularly provides technical support expertise in a complex information infrastructure environment with the need to integrate EMC products and systems with other EMC and non-EMC computer systems being operated by customers. Ability to convey sophisticated ongoing technical system support is critical to, and an essential component of, both EMCs business operations and the business operations of EMC customers. Applies technical support expertise to resolve customer issues. Customer requests may be received by Support Centers through automated dial-homes, voice initiated technical calls from Customers, Partners, remote maintenance calls, internal and field EMC employees, Chat and Web support calls. Works closely with peers and internal SMEs to increase knowledge and resolve customer issues. Identifies and provides resolutions to technical problems. Uses trouble-shooting tools, content and analytic practices to help determine best way to resolve identified and unidentified problems • Applies technical knowledge to analyze and use highly technical troubleshooting tools, content and analytic practices; uses operational and diagnostic procedures to resolve issues in unique and sometimes complex customer environments • As appropriate, determines which tool(s) to use to resolve issues including running tests • Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment • Maintains a closed-loop communication style that ensures proper and consistent documentation in service request case notes; assuring all appropriate individuals are notified of ongoing issues and problem resolution status Required Skills and Experience • French/German/Italian/Spanish is highly required • 0-2 years of experience • Bachelor Degree in IT Engineering or Computer Science • Ability to work in a high-pressure environment. • Problem solving skills. • Troubleshooting skills. • Exhibits confident behavior. • Time management skills. • Ability to work independently. • Knowledge of job associated database/software/documentation. • Customer focused. If interested please send me your CV to the below email address. rawan.tarek@emc
Posted on: Tue, 09 Sep 2014 09:28:10 +0000
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