We are delighted to welcome two new members of staff to our lettings team. Helen Denby Ash and Mark Chesworth have now joined the Bournecoast team, bringing with them a wealth of experience from working in the industry for many years. Chellenka Davis, Lettings Manager, said: “We are delighted to welcome Helen and Mark onboard. With the current demand for rental properties our lettings department is very busy and we wish to be able to offer landlords and tenants the best possible service.” Their appointments were prompted by the instigation of the new Customer Service Charter which affects each department across the board. All staff signed up to deliver a second to none service under the Bournecoast banner. Bournecoast’s Customer Service objectives are to: • Build a relationship with you – our clients • Establish your expectations and exceed them • Offer prompt and regular communication • Build trust between us, working with you and for you • Provide you with a knowledgeable and professional service The Customer Service Charter was borne out of the desire to help monitor and enhance the Customer Service Bournecoast offer to their clients. Whilst acknowledging that they cannot be 100% perfect they would like to be the best in the area, so feedback is essential for them to try to meet these objectives. They are encouraging all clients, whether landlords or tenants, to become their “critical friend” and appreciate ideas for ways in which they believe Bournecoast can improve. Des Simmons, Managing Director Bournecoast said: “At Bournecoast we take a pride in our client retention and this is due to our friendly team and our 53 years of experience! “We accept there is always room for improvement and we strive to eradicate these areas wherever possible. With Helen and Mark joining our very busy lettings team, we hope it will afford everyone a little more time to deliver an exemplary service.” If you have a property for sale or to rent, or if you are looking to rent a property in the area – be it long or short term - then please contact Bournecoast on 01202 437888 or visit bournecoast.co.uk.
Posted on: Thu, 27 Jun 2013 08:58:43 +0000