What is m-pesa? 1. What is it? ICICI Bank and MCSL, a Vodafone group company, jointly present Mobile Money under the name “m-pesa”. This is an exclusive service for Vodafone subscribers. On applying for m-pesa, customers get a mobile wallet issued by MCSL and also a Mobile Money account with ICICI Bank. It allows you to deposit money on to your m-pesa account and also allows you to send money to any other registered or non-registered mobile number and use this balance to pay for various products and services through a simple menu on your phone. m-pesa also allows you to withdraw cash from your nearest authorised agents. 2. Who is a Registered User? A registered customer is a person who has a Vodafone SIM on which they are registered for the m-pesa services & can do transactions via IVR/ USSD. 3. Who is an Unregistered User? Unregistered customer is a person who is not registered for the m-pesa services & cannot do transactions via IVR/ USSD. They may be subscribers of Vodafone or any another mobile operator. m-pesa Registered Customer Unregistered Customer Registered at the agent store and signs the terms and conditions document Not registered at the agent store Must be a Vodafone subscriber Vodafone subscribers who are not registered and subscribers of other telecom operators. Has an active m-pesa account and can access through USSD/ IVR Do not have m-pesa account and has no access to USSD options Money received is reflected on the account balance An SMS with a unique 4 digit voucher code Money received stays in the account until the customer withdraws it Money received reversed to the sender after 15 days As the money is received in m-pesa account customer can withdraw it any time and in any amount. Money received is cashed in full Sending money to an m-pesa customer costs less It costs more to send money to unregistered user Cannot withdraw cash without PIN identification Can withdraw cash only if voucher code along with identity proof is available m-pesa customer can do all transactions like sending money, withdraw, buy airtime, change PIN etc. Unregistered m-pesa customer can only withdraw the money sent by a registered customer. 4. What can I do with it? You can send money to family & friends, send money to any Bank Account, recharge Vodafone Prepaid connection, pay Vodafone post-paid bills, pay utility bills, DTH Recharge and pay for your shopping and much more with m-pesa. 5. Who can use it? It can be used by both Vodafone Prepaid and Post-paid mobile subscribers. 6. What are the benefits of it? • Convenience: Deposit, withdraw and send money anytime, anywhere conveniently from your mobile phone. Various payments can be made from anywhere and anytime. No more waiting in queues or searching for exact change! • Easy to use: Using m-pesa is as easy as making a call. o Customers can access their m-pesa account using o USSD: All you have to do is dial *400# use the simple interactive menu. o IVR: Dial 55400 from your registered m-pesa Mobile number. • Safety: Every payment or transaction has to be confirmed with your confidential 4 digit PIN. So even if you lose your phone, your money is still safe. 7. Do I need a GPRS enabled handset or a smart phone? No. m-pesa works on any mobile model / handset. You do not need GPRS or a data plan. You just have to dial *400# and you will be able to use the menu. 8. Can anybody apply for m-pesa? Can I have multiple accounts? Any Indian resident who is 18 years and above can apply for m-pesa provided they are an active Vodafone subscriber. One person can have only one m-pesa account in his or her name. 9. What is the target user-group for m-pesa? m-pesa is for all segments of society 10. How do I register for an m-pesa account? To get an m-pesa account you can: • Visit the nearest authorised m-pesa Agent / Outlet & fill up the m-pesa application form. You can locate nearest m-pesa agent by calling customer care at 55400. • Submit your 2 photograph and a copy of your identity & address proof. (list of valid documents is in the next point). • You will be registered instantly for an m-pesa account. • Post verification of these documents by ICICI Bank, your account will be activated within 7 working days, which will enable you to avail of all the features offered by m-pesa. 11. What can I give as KYC documents for m-pesa account registration? We need a documentary proof of your Identity, Address, 2 coloured passport size photograph and signature. Please bring the originals of Proof of Identity and Proof of Address to the Agent outlet for verification. 12. Where all can I use m-pesa? Presently, you can use m-pesa at all our Vodafone Mini Stores and authorised m-pesa Agents / Merchants across the circle. 13. Can I get chequebook, or account statement for my m-pesa account? No. You will not get any cheque book for m-pesa account. You can check your account balance directly through your mobile phone by dialling *400#. 14. Can I visit ICICI Bank branch or ATM for accessing m-pesa account? No. You can access your account balance directly through your mobile phone by dialling *400#. 15. I already have an ICICI Bank account. Can I apply for m-pesa account? Yes, you can apply for m-pesa account, provided that you are a Vodafone customer. As m-pesa is a separate account from your ICICI Bank account, you need to submit fresh set of documents for KYC and register for m-pesa account. 16. What is the maximum amount that I can hold as balance? Maximum balance at any time for an m-pesa account is Rs.50, 000 17. What is maximum amount of cash that I can deposit in my account? The maximum amount that you can deposit per day is Rs.5, 000. 18. What is the maximum amount that I can spend? You can spend a maximum of Rs.5, 000 per day from your m-pesa account. 19. What is the maximum amount that I can send? You can send a maximum of Rs.5, 000 to another m-pesa customer. However, the sum total of money spent & sent in a particular day cannot exceed Rs.5, 000. 20. What is the minimum amount that I can send? The minimum amount you can send at a time is Re.01. 21. Is there a minimum balance requirement? No, there is no such thing. VSearch Path - m-pesa > Registration & Tariff > What is m-pesa? > m-pesa FAQ
Posted on: Thu, 01 Aug 2013 09:41:36 +0000
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