Xbox Chat Support are useless, here is the transcript from my conversion with them General Info Chat start time Mar 8, 2014 4:48:15 PM EST Chat end time Mar 8, 2014 5:28:16 PM EST Duration (actual chatting time) 00:40:01 Operator Fenzy Chat Transcript info: Please wait for an agent to respond. The current average wait time is 7 minutes. Thank you for your patience. info: All agents are currently assisting others. The current average wait time is 7 minutes. Thank you for your patience. info: All agents are currently assisting others. The current average wait time is 6 minutes. Thank you for your patience. info: All agents are currently assisting others. The current average wait time is 6 minutes. Thank you for your patience. info: All agents are currently assisting others. The current average wait time is 4 minutes. Thank you for your patience. info: All agents are currently assisting others. The current average wait time is 2 minutes. Thank you for your patience. info: All agents are currently assisting others. The current average wait time is 2 minutes. Thank you for your patience. info: Privacy Statement You are now chatting with Fenzy Fenzy: Thank you for contacting Xbox Chat Support. My name is Fenzy. How may I help you today? you: My Xbox one says it cannot connect to the internet so it wont show my pins or the Xbox store, when I check network settings it says my wireless connection is fine and all services are working you: Is there an issue with xbox in New Zealand at the moment? Fenzy: I see. Thank you for the information, do not worry, its a good choice that you have contacted us regarding this issue and we can definitely help you out with this. You are very lucky to have me here, I will do my best to provide you with the best possible options and resolution to your concerns. Fenzy: Let me check. Fenzy: Oh by the way may i know your concern please? you: I thought my concern was obvious.... you: My xbox one says it cant connect to internet so I cant see my pins or the xbox store Fenzy: Im sorry I understand that you want to know if there is an issue that you cant connect to your Xbox live is that correct? you: But network settings say my wireless connection is fine and all services are working normally.. Clearly they are not you: Yes you: Do you not understand the issue that I cannot access anything that is pinned or even see the games, music, movies, apps tabs on the right of the menu on xbox one because the xbox one says there is no connection you: It says there may be a problem at microsofts end you: My internet is working fine and the xbox one has a connection with my wireless internet so the problem isnt at my end Fenzy: I see thank you for the information. Fenzy: Basically your Xbox one acted only as your receiver. Fenzy: It only depends on your connection. you: There is no problem with my connection that is what I am telling you for the 5th time you: Why is it saying there is a problem and I cannot see my pinned apps or see any of the xbox store menu on the right hand side of the screen on the xbox one? Fenzy: Oh, I am really sorry for the trouble this has caused you my friend. No worries, you got me now. I will be your Wonder Woman for today and together we will work hand in hand to get to the bottom of this. Fenzy: I would like to know, what are the steps have you taken so far when you noticed this concern? you: Turned the machine off and restarted that did nothing and also went to the settings menu checked network settings where it says wireless internet is working and all services are active, which clearly there are not Fenzy: Thank you for contacting Xbox Chat Support. My name is Fenzy. How may I help you today? you: That hand side of the home screen it says Having Trouble Connecting? It may be a problem on our side. We are working on it. Fenzy: May I have your name please? you: Are you effing serious!!! How many times do I have to tell you the problem? you: Now youre going back to the how can I help you thing? Fenzy: Oh I just want to know your name to address you properly. Fenzy: Is that fair enough. Fenzy: No worries if you dont want me to address you properly. you: Forget it, all I want is for you to fix or tell me how to fix the problem you: You are clearly avoiding figuring out how to fix my problem you: Im now taking a print of this conversation and will be forwarding it to microsoft info: Your chat transcript will be sent to jayandben@gmail at the end of your chat. Fenzy: Please go to system> settings> system settings> network settings> choose your connection> click on test my xbox live connection. you: As I have told you repeatedly I have done that and it says the connection is fine Fenzy: No worries after this chat session you can print our chat session. you: Ill tell you once again... When I check the network it says connection is fine but back on the home screen it says having trouble connecting Fenzy: Can you tell me the dots from network to internet? you: What dots? Fenzy: the dots in between from the network to internet? Fenzy: That is what I need you to do for us to isolate the issue. you: Where am I meant to find these dots? Fenzy: Since mentioned you are done the process, Fenzy: how can I help you. you: Are you kiddin me?! Again you are asking how you can help?! Fenzy: Did you follow the steps I provided? you: Yes I did! And it said I was connected to the internet! ONCE AGAIN I will tell you that after I go through that process it says on the home screen it is having trouble connecting and the issue may be at microsofts end, what is the issue at your end and how can it fixed? you: Forget it, you clearly do not understand the issue and cannot help no matter how many times I explain what is going on, this chat is over, I will be sending this chat transcript to Microsoft to show how poor this service is and will be posting a copy on facebook for all to see. info: Your chat transcript will be sent to jayandben@gmail at the end of your chat. Fenzy: No worries. Fenzy: I will go home with a smile on my face because I know I was able to help you even in my own little way. Would there be anything else I can help you today? you: Hahaha the only thing youve helped do is enrage me, goodbye Fenzy: It has been a pleasure working with you on this. Thanks a million for giving me and Microsoft the opportunity to work with you in resolving this issue. Fenzy: You take care now and have yourself a wonderful day! May the force be with you and May the odds be forever in your favor! :D Fenzy: For your future convenience, I wanted to take this opportunity to let you know that many of the troubleshooting techniques that we have used today can also be found on the support website at Xbox. Fenzy: Fenzy: Thank you for calling Xbox Support. Have a great day! info: Your chat transcript will be sent to jayandben@gmail at the end of your chat.
Posted on: Sat, 08 Mar 2014 22:33:15 +0000
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