Yeah, hi? I just slogged through your automated switchboard 3 times after getting misdirected twice, just so I could talk to a live person. You dont sound like you speak English as a first language? Jeremy? No, seriously, whats your name? Mohammad? Ok, Mohammad, look, I just got my bill, and its more than a little high. Well, last month is was $110, and I had credit. This one is for $259.43. Yes, thats high. Yes. No, its higher than normal for a month. Yes. Yes. No, nobody has read my meter since last month. Yes. No, I would prefer someone come out and read this thing rather than estimate it and tripplecharge me. No. No. Could you repeat that? No, actually, I can read the meter to you. Yes. Yes. Hold on... its XXX - XXX - XXX. Barely ticking. No. Yes. May. No, this May. I got it this morning. Youll send someone out to verify? Great! Thanks a lot! *click* -2 weeks later- Yeah, High (not a mispell, a pun). I just got through your automated switchboard, and I must say, this was much better than last. However, I feel I should point out that not everyone speaks Spanish... Yeah.. could I speak to Mohammad? Oh, sorry, Jeremy. Oh. Well, I talked to him last time and... oh. Ok. Well, I called last time, and complained my bill was high... yes. Yes, that sounds right, date wise. Oh, youve got my account info. Great! Uh huh. Yes, $259.43, which is and was high. I would like to have my meter read. Mohammad said someone would be by... no, nobody came that I am aware of. No, the meter is inside my store, behind a bookcase and a door. We would know. No, nobody came and saw the meter in the time since then... Im certain. because the meter is inside my store... behind a bookcase that I have mounted on wheels, so we can move it away from the door... yes, its behind a door, inside my store.... yes, inside.... no we do not have an outside meter. The entire buildings meters are... no... no... If I recall right, I even read the meter to Mohammad. No, I dont have it written... what? ... are you kidding? Look, Im calling because I think its been about two weeks since I asked for my meter to be read, and Im getting calls about shutoff... No, Ill... what?... Well, why am I getting calls for this shutoff at my mothers, rather than at my business?... uh, you have my account info right there, what does it SAY you should call?... no, thats my mothers house... No, thats my mothers house.... thats Moms place... Look, heres the number you need to call: 304 296-3100. Thats here. No, it hasnt changed in 11 years... I dont know? No, its a dedicated landline for the business... ... Look, we need to resolve this before you send someone here to... I want my meter read by a living person before... no, it was very high... No, I dont believe $260 is correct... Business account?! What?.... What? You mean you pump a different kind of electricity into my business than you do my house?... Yeah, Im not happy, but Im not... No, the meter is INSIDE my store, guarded by a koala and the bodies of our enemies are piled up in front... No. No, Im not giving you a credit card you can bill monthly. I WANT a paper-trail... I know it would resolve the... no, I dont want you just pulling money at will.... no. Get this. No. Enn Oh. ... its been two weeks since I got the bill, and the due date printed on it is...yes... yes... what? Why? Well, who would know? If you have to deal with the public, why dont YOU know? Yeah, no, I do want to talk to someone who does know. Do I HAVE to go on hold? Oh, youve got callback? Yeah, please give me a callback, Im at work. No, the number I gave you. 304 296-3100. What DO you have? I dont know whose number that is... no my Moms number is... you dont need my moms number. I just gave it... yes... yes, THIS is the...what? Ive given it to you at least... 304 296-3100... Yes.... ok, that would be good. No, Im here all the time. Ok. Great! I look forward to the callback! Thanks! *click* *two weeks later* Yeah. Hi. I just got a bill from you... yes, you have my account info from the number Im calling from, right? Yes. Yes, this is he. No. Look, I had a problem when my bill was $260. Now its $558. No, send someone to read my meter.. Send someone to read my meter. Or, I can read it to you. I have the numbers right here, as of 10 minutes ago. No, nobody has been by to read the meter in more than a month. No. No. No, nobody has shown up. The meter is inside my store. You cant get to it without us knowing. No. No. Nobody has been by... I have the numbers right here... XXX - XXX - XXX. Yes. Yes. Yes, $560 is very high. *sigh* No, I dont want credit, I want the correct amount. I dont care if it is just an estimate. Oh no, I understand that, but this is way, way high. No. No, I think you need to get someone here to read my meter pronto. Its in my store. No, there is no outside meter. There still is no outside meter. ... If there is an outside meter, both the landlord and I would like to know about it. No. Yes.... yes.... no... you have my number already, you called up my account info with it.... 304 296-3100... why not?... are you kidding me?... when? Ive ignore shutoff notices, and you... two days from... where?...NO, thats... There was apparently some phone number confusion last time I called, but...I dont know who that is,... what?... no, thats my mothers place. 296-3100. 11 years. Yes, I did call about two weeks ago... yes, I did request a reading and a callback... no, nobody called or appeared... I dont know... 11 to 7, but theres generally someone here from much earlier until ... then the security cameras would have caught it. Youve been calling someone I and you dont know and telling them to pay an inflated bill, and you thought it was me, and theres some guys coming in a couple days to...no, I know it wasnt you personally... Look, Im sorry. Im frustrated. Because I bet they would have gotten the address right when they came to shut me off despite you guys not being able to do a phone call right. Yeah, I am a little hostile... Yes, I know its... hey, its me getting... Look, I get it. I do. But... No. Fine. Shut me off. Come here, and shut me off because Im not giving you my credit card number. Oh, I know. No. Enn Oh. You cant get my phone number right, and Im pretty damn sure youve got my billing wrong! Im not letting you at the money! Fine. Yes. Im angry. Oh, I understand its not your fault. But it wasnt the fault of the guy before you, or the guy before you... I. Am. The. Owner. No, I dont know. Get someone to read the meter, then Ill pay. Hey, would you rather this go legal? Fine, get me your supervisor. Sure, Ill take a callback. Thank you. *click* *2 days later* *Filthy Assistant Charlie pokes his head into the office* Gary, theres someone to read the meter here. Cool, Ill be right there. *Gary stand by as this nice lady wearing a First Energy uniform reads the meters for the entire building and makes small talk* -1 week later- >shriip!< Electric Bill: $207.31. Paid within an hour. By check. Mailed.
Posted on: Thu, 29 May 2014 20:26:43 +0000