Your request (#846296) has been solved. To reopen this request, reply to this email Bryan, Aug 28 12:26 PM: Dear Jrmbillena, Good day, regarding your concern, allow me first to coordinate this to the respective department and we will keep you posted once we have their details. For more information about Lazada, please refer to our FAQ page at lazada.ph/faq/. Best regards, Bryan | Customer Service | Lazada.ph jrmbillena, Aug 28 12:20 PM: If you feel like you dont need to complete what is missing in the order (freebies/extras), then its your decision. I might as well think its just a bogus freebies/extras. P30 sim card, taxi coupons that taxis may not accept and another coupon i dont even remember. Its just disappointing its in your ad that shows free globe sim then its not included when its shipped. Totally not my fault but i have to bear the brunt of it. Only in the Philippines! Wow Bryan, Aug 28 12:03 PM: Dear Jrmbillena, Good day, We understand your frustration regarding this matter, however, we need to follow the return process in order for us to coordinate this to the respective department. For more information about Lazada, please refer to our FAQ page at lazada.ph/faq/. Best regards, Bryan | Customer Service | Lazada.ph jrmbillena, Aug 28 12:02 PM: Whhhaaatt? Returned it again then i go about without a cp and with no assurance when I will receive a replacement. Are you sure? How about send the replacement unit, the freebies and I will return it to your courier? Kaliwaan. It seems unfair. Bryan, Aug 28 11:54 AM: Dear jrmbillena, Good day, regarding your concern, we apologize for the inconvenience this may have caused you, i will note in our system all the details you provided me regarding the unit you just received including the freebies and how they packed the item. I suggest that you return the item and i will coordinate this to the respective department in charge of shipping the replacement units. Please provide me the return tracking number so we can check the whereabouts of your returned item. Again, apologize for the inconvenience this may have caused you For more information about Lazada, please refer to our FAQ page at lazada.ph/faq/. Best regards, Bryan | Customer Service | Lazada.ph jrmbillena, Aug 28 11:36 AM: Bryan, The phone arrive Tuesday, 25th of August. However, somehow, i suspect its repacked. The globe sim, 2 taxi coupon and another coupon (cant remember what) are missing. If the original unit came packed and sealed with these. How come the replacement unit, although packed) did not include these? The unit also has a tiny abrasions at the back. Can you check? This may not be company policy but im curious what happened to my freebies. Bryan, Aug 25 05:55 PM: Dear Jrmbillena, We are glad to have served you. We value you as a customer and look forward to helping you once again with your shopping needs in the near future. Please let us know if you have other concerns with respect to this issue. Your concern has been documented and we will file it for future reference. For more information about Lazada, please refer to our FAQ page at lazada.ph/faq/. Best regards, Bryan | Customer Service | Lazada.ph jrmbillena, Aug 25 05:44 PM: Thank you! Finally. Bryan, Aug 25 05:33 PM: Dear Jrmbillena, Regarding your concern, kindly use this email [email protected] and your new order number 303149396. Please be guided that i already coordinated the delivery of your item to our Logistics team and i was informed that they will deliver your item on Tuesday during office hours. For more information about Lazada, please refer to our FAQ page at lazada.ph/faq/. Best regards, Bryan | Customer Service | Lazada.ph jrmbillena, Aug 25 05:17 PM: It appears you are not familiar with your own system. The tracking/order number is useless for me. I cant use it to track the order because it is not associated with my email address. Please associate the order number to my email address. Message on your system: THERE IS NO ORDER ASSOCIATED TO THIS EMAIL ADDRESS, PLEASE CHECK YOUR EMAIL AND ORDER NUMBER Bryan, Aug 24 04:22 PM: Dear Jrmbillena, Good day, allow me to handle your concern, first we truly apologize for the inconvenience this may have caused you. Your new order number is 303149396 and i already coordinated the delivery of your item to our Logistics team and i was informed that they will deliver your item on Tuesday during office hours. Again, we are truly sorry for any inconvenience this may have caused you. For more information about Lazada, please refer to our FAQ page at Bryan | Customer Service | Lazada.ph Bryan, Aug 24 04:21 PM: Dear Jrmbillena, Good day, allow me to take the handle your concern, first we truly apologize for the inconvenience this may have caused you. Your new order number is 303149396 and i already coordinated the delivery of your item to our Logistics team and i was informed that they will deliver your item on Tuesday during office hours. Again, we are truly sorry for any inconvenience this may have caused you. For more information about Lazada, please refer to our FAQ page at lazada.ph/faq/. Best regards, Bryan | Customer Service | Lazada.ph jrmbillena, Aug 24 12:59 AM: You misunderstood my email. Your tracking tool REQUIRES the TRACKING NUMBER AND AN EMAIL ADDRESS associated with the order. ORDINARILY, the email address is provided during the order process and the tracking number is associated with that email. SINCE the replacement was not done through the regular order process, whoever processed the replacement didnt associate the order with my email. Whoever that might be overlooked this fact about your TRACKING SYTEM. PLEASE try ordering from LAZADA and track the ORDER. IF YOU HAD ordered and tracked from lazada, you would be familiar. Marie, Aug 23 06:00 PM: Dear Julius, We would like to inform you that we have coordinated with all the concerned departments to better speed up the process of the replacement you have requested. Nevertheless, we do not have any means to link the tracking tool to your email address just like what you are requesting. However, you may check the status of your parcel on the tracking tool provided on our website. For more information about Lazada, please refer to our FAQ page at lazada.ph/faq/. Best regards, Marie | Customer Service | Lazada.ph jrmbillena, Aug 23 05:07 PM: kaya naman pala 2 hours. From 3pm you ask for advice from your warehouse to them updating around 5pm of Friday. Why the need for 2 follow ups? The tracking number or order number doesnt work because it is not connected to my email address. Marie, Aug 23 05:02 PM: Dear Julius, Good day! We are glad to inform you that we have completely processed the replacement for your Mi 3 16GB (metallic gray) you ordered. The item has been shipped out from our warehouse today, August 23, 2014 via Lazada Express with tracking number 30314939600154 and under new order number 303149396. Please expect delivery in your area within 5 business days. You should receive the item no later than September 01, 2014. If you have other concerns, please feel free to reply to this email. You may also refer to our FAQ page at lazada.ph/faq/. Best regards, Marie | Customer Service | Lazada.ph Marie, Aug 22 03:23 PM: Dear Julius, Good day! We would like to inform you that we have coordinated with our Returns department regarding your concern. Please be advised that the item was indeed defective and we are now processing its replacement. Rest assured that we will notify you with the replacement details as soon as we have the completed details. We hope for your continued patience and understanding about this matter. If you have other concerns, please feel free to reply to this email. You may also refer to our FAQ page at lazada.ph/faq/ . Best regards, Marie | Customer Service | Lazada.ph Marie, Aug 22 01:34 PM: Dear Julius, As per our conversation earlier today regarding order 301911366, you would like to inquire on the status and update of the item you have returned. We sincerely apologize for the inconvenience that this has caused you. Rest assured that we will do our best to resolve this issue as soon as possible. We hope we have been of some assistance. Should you have questions related to this issue, please feel free to reply to this email for us to further assist you. For more information about Lazada, please refer to our FAQ page at lazada.ph/faq/. Best regards, Marie | Customer Service | Lazada.ph
Posted on: Thu, 28 Aug 2014 04:36:54 +0000
Trending Topics
Recently Viewed Topics
© 2015