....a major rant ! Dear BA customer relations. Having booked 3 return flights through BA to Toronto so that I may avail myself of the superior customer service, in flight entertainment and the precious tier points I thought youd be interested on how that went for me. Having checked in using my snazzy BA app I thought all I need to do is kick back and enjoy my last day in Canada. But then you sent the text telling me my flight was cancelled. So instead of spending a leisurely last day having lunch with family, I spent 2 hours on the phone to an Indian call centre. The lad I dealt with was as good at spoken English as I was as spoken Punjab, he seemed friendly enough though. Inept, but friendly. We got there in the end and Im sure Ive provided you with a valuable training tool as all calls are recorded please check. Onto the flight itself. The aircraft seemed clean enough although no lemon scented hot towels, which incidentally Air Transat provide, they even fly direct to Glasgow and were £500 cheaper, no biggy though as Im getting the chance to settle down to Grudgmatch starring Sylvester Stallone and Robert De Niro. Tantalisingly though, in seat 33D the entertainment system cuts off at the very part when the first punch is thrown, this has the effect on the viewer similar to that experienced when you think youre going to sneeze, but dont......utter disappointment !! Reset was tried 3 times and it turns out that I had the only seat on the aircraft without a functioning TV. The odds for that would be 220/1. I worked that out because for the next 6 hours I had feck all else to do. Anna my wife and neighbour in 33C says, Ill take your seat and read my book and you can watch the end of your film. Now almost in tears I grasped this branch of human kindness. I only had to negotiate 7 Muslims in the aisles as Allah had called them to prayer and as we were heading East anyway, it seems the aisle wouldnt really be needed by other passengers. Although the gent beside me had to piss in a cup and the lady from 23C tripped over my bottom lip. Settling in to finally watch the end of my film my tears of joy were sadly cut short. You see the wee light above my seat, the one you use to read books ? WASNT FECKING WORKING. The cabin crew raided first class and got a velvet eye mask. We gave this to our Daughter and borrowed her book reading light 😏 Can you sort me out with some upgrades, tier points and avios please ? Or Ill put this on FB......oh wait ! Stallone won Kind regards Willie Armstrong
Posted on: Thu, 10 Jul 2014 15:21:59 +0000
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