uly 10, 2013 1. I placed an order in June, and haven’t received it yet. When will I get it? Please be assured that we’re working on it, and you will receive your products. As you may imagine, the news that we’re transitioning out of this business in order to create a fresh start has generated an enormous amount of orders. Our manufacturing and distribution teams are working overtime to fulfill orders from June and the first week in July. For some products, we’re waiting to receive raw materials that are on their way. We’ll ship your order as soon as all of your products are manufactured. 7/17/13 update: Please note: when ordering on a Consultant’s web site, on creativememories or creativememories.ca, those orders are billed when the order is shipped (vs. when the order is placed), so the charge will appear on your card concurrent with the ship date. Our Customer Service team is also working overtime, and is still overwhelmed by the current volume of calls and emails. They send their apologies; they just don’t have enough people to answer all of them. So we appreciate your patience, and respectfully ask that you refer to your order status for any updates. You will receive a ship confirmation when your order leaves our warehouse.
Posted on: Thu, 18 Jul 2013 16:48:26 +0000
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