Date 02/10/2013 To , Management - Maruti Suzuki India Name Designation R C Bhargava Chairman Kazuhiko Ayabe Director Davinder Singh Brar Director Kinji Saito Director Kenichi Ayukawa Managing Director & CEO Toshiaki Hasuike Managing Director Name Designation Keiichi Asai Director Pallavi Shroff Director O Suzuki Director Amal Ganguli Director R P Singh Ind. Non-Executive Director Maruti Suzuki India Limited (MSIL) Japan,Gurgaon ,Vasantkunj, Naraina, Okhla, Jahangir puri. Sub:-- 1-- WE HAVE GENERATED MANY COMPLAINTS IN MARUTI COMPANY BUT NO RESPONSE. 2-- NEGLIGENT , UNPROFESSIONAL, IRRESSPONSIBLE with CALCULTED MANNER TRIED TO CHEAT. 3-- Separate Appointment 4-- Kindly HELP me out from These and Advise us what we should do in this Metter ? Respected Sir / Madam, Dispite all my Pleadings the Defect/Problems in the Vehicle was till date not Rectifyed After aprox 50+ Times, No Satisfactory Answer was Given to me.Even I Left My Vehicle for ( 2) to (4) Days in Workshop. This is a NEGLIGENT , UNPROFESSIONAL AND IRRESSPONSIBLE by your end. I have GIVEN OF YOU MORE THAN OPPORTUNTIES RATHER THEN EXPECTED BY ANY GENUINE PERSON. MORE IMPORTANTLY,IT SEEMS THAT YOU NIN A QUITE WELL CALCULTED MANNER TRIED TO CHEAT. This is not the Good Customer Service ,we are not Satisfied with this at all. We Respect the Maruti as A Customer. I know your Company is well known for the QUALITY AND RELIABILITY of its goods & services,so I have no hasitation in writing to you but i very DISSATISFIED with the VEHICLE and SERVICES.Still same above Mentioned Problems Running in my vehicle . Maruti Staff sh. Mehta ji, sh. Siddhu ji, sh. Sharma ji Admiited that there are Many Faults in the Vehicle but we are Helpless and we are Under Presure from the Company because of our Jobs thats why we Could not send your Vehicle to R&D or Service Department for checking at MSIL Factory. After Knowing all this we Think that Workshop/Vehicle Checking Staff (Seniors & Juniors) do not give Actual Reports to us but they give us Remarks Based on the Past Reports because Past Reports is also of the Maruti Authorised/Own Workshops. We Also Think that Alongwith Maruti Seniors there are Manufacturers who pose Pressure on you? they are Illegaly / Defective parts Supply by Maufacturers who are Defended by Some Seniors. also We Come to Know by Someone that According to jd power/ A+ /A* dates will be closed on 31 august. and this is all drama to check our car because we lodged compalint earlier. they also told us that After this we Cannot get the Benefits of Warranty because they Give us the Same Remark as they Earlier gave us . We Requesting you that get Check our Car from the Honest Staff in the R&D and Service Department /Technical Department because we Respect Maruti and Some Seniors of Maruti.We want to raise our voice about Defects in the Vehicle to the Senior Staff and Expect that Maruti will HELP us as they Helped us Earlier. because our Car is Defective We only can seek help from you because Maruti has Good Name in Customer Service,its motive Good Service and Customer Always Right. Its a Humble request to you to Repair our Vehicle and Expects that Maruti and its Senior Staff will Concentrate on the Actual Positioin of the Car Rather than on the Past Position and will not Come in any Pressure because Junior and Senior Staff Admitted that there are Faults in the Car. I Also Check the Vehicle so many tome in MSSD,MSM(BOTH), but no Result only Remark given to the bill vehicle check found ok .I Request tp you & all MSIL Sr.Staff my Vehicle is not ok condition vehicle is faulty ,please check the Vehicle MSIL R&D or SERVICE DEPARTMENT TEAM at MSIL GURGAON,If you want i drop the vehicle for checking in MSIL GURGAON ,So Kindly Help us and rectify the Vehicle Problems, because Apporx 50+ times check the Vehicle in MSSD/MSM (BOTH) Places they are given a remark on bill vehicle check found ok but so many Problems in Vehicle.Please Rectify the Problems of the Vehicle. Which is Indeed Regrettable and Highly Unbusiness like but any MSIL Autorized Workshop was Dereliction of Dutyand Failure to Rectify the same I am Suffered Losses/Incurred also Unbearable Expenses Now ,as I have Brought the fact in front of you .Also I Request to Many Time for This Complaints at MSIL Authoriesd Workshop. Kindly HELP me out from These and Advise us what we should do in this Metter ? That the Vehicle is Having Noise and Some Complints /Defect from the date of Purchase(is a Manufacturing faults ?). If it’s a new car and still under warranty, why are we facing these problems? Is it the technical fault or manufacturing fault? What guaranty I have that I wont face this problem again in the future? If something major would have happened to the car our lives would have been lost. Who will be responsible for this? What is the solution for this or what advice you have for us regarding this fault? We Previously also lodged many Compalint to the Maruti Against this but we Havent get any reply and Heard of any Action Against this.It is Therefore Requested that Please take Serious Actions Against this as soon as Possible and Make Efforts to get My Car Repair.i also request you to take Immediate Actions to Repair my car also take surprise visits or Vigilence checking to Improve the Working of the company/System so that Maruti will not Loose its Valuable Customers. Just Requesting you for an Separate Appointment about the Disscussion the Problem occured in Maruti Suzuki India Limited ,Dealers/Authorized Workshop & with About the Vehcle no DL1CN-4075 (eeco). We alayas make you remainders as we don’t have any fear/ hesitation from you.just please take immidiate action regarding the same .....as soon as possible.. I Hope you Understand my Problem and take the Action with the Solution as soon as Possible. Thanking you and Waiting for favourable Reply. Please do the Needful. Thanking you, Warm Regards, Manohar lal 9868143489 mmitra086@gmail Naresh mitra 9868213170/9711474808/9990355901 mmipl37@yahoo EX. Technical Advisor,Emp code :0736 Maruti Service Master Okhla, Vehicle no.DL1CN4075 Maruti Eeco cng 5 Seater Ac with Htr. Chassis no.230761,Sold Date 04/10/2011,Km 36000 till date Date—02/10/2013 NOTE -- My Vehicle last visit Maruti Service Master ,G T k ,Delhi . Job card no. JC-13013084 ,Dated on 3/8/2013 to 4/8/2013 comp no 22/08/13 4392348311 & 1069246163 29/09/2013 mr abhimanyu They allways neglect or refuser to entertain our complaint.....not even try to read it carefully Checked by Maruti Staff sh. Mehta ji, sh. Siddhu ji, sh. Sharma ji ,And Juniors Staff. After fiffteen days and approx 800km ------------------------------------------------------- ---------WE HAVE GENERATED MANY COMPLAINTS IN MARUTI COMPANY BUT NO RESPONSE . Only massage to me by mail or fb your vehicle is found ok and Maruti Suzuki - Way of Life We understand your concern Mahesh, but your patience is equally important. Request you to lend your cooperation while we look further into the matter and try to resolve it at the earliest possible. omly this msge,but no solution provid by maruti company . this is not agood customer service,this is a cheat or beavcuff banana & only aaswassan dena . i drive the faulty vehicle ,so responceable maruti company. We reqvested to all msil staff snr or jnr check my vehicle R&D section by HONEST staff or another any technical person another company if possibale ? We 100 %sure DL1CN4075 EECO is faulty. from: Manohar Lal to: ATM Queue , [email protected], "Swati Aggarwal [CS & Astt Gn. Mgr (HR & A)] - HO" , [email protected], [email protected], [email protected], [email protected], [email protected], customercare.gtk@maruti-msm, "msm.okhla@maruti-msm" , [email protected], [email protected], "J.D. Power" , feedback , [email protected], [email protected], g/e/[email protected], "[email protected]" , hr@maruti-msm, [email protected], [email protected], [email protected], [email protected], M Mittra , [email protected], mmipl37@yahoo, "pankaj.narula" , [email protected], [email protected], [email protected], [email protected], pv.mehta@maruti-msm, [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], "vm.chawla@maruti-msm" , [email protected], [email protected], works.gtk@maruti-msm, "works@maruti-msm" , [email protected], [email protected] [email protected] einward.ris@karvy [email protected] [email protected], [email protected],[email protected], [email protected], [email protected],[email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected] [email protected] [email protected] date: Thu, Sep 5, 2013 at 7:21 PM subject: 1-- WE HAVE GENERATED MANY COMPLAINTS IN MARUTI COMPANY BUT NO RESPONSE. 2-- NEGLIGENT , UNPROFESSIONAL, IRRESSPONSIBLE with CALCULTED MANNER TRIED TO CHEAT. 3-- Separate Appointment 4-- Kindly HELP me out from These and Advise us what we should do in this Metter ? mailed-by: gmail NOTE -- My Vehicle last visit Maruti Service Master ,G T k ,Delhi . Job card no. JC-13013084 ,Dated on 3/8/2013 to 4/8/2013 comp no 22/08/13 4392348311 & 1069246163 29/09/2013 mr abhimanyu They allways neglect or refuser to entertain our complaint.....not even try to read it carefully Checked by Maruti Staff sh. Mehta ji, sh. Siddhu ji, sh. Sharma ji ,And Juniors Staff. After fiffteen days and approx 800km ------------------------------------------------------- ---------WE HAVE GENERATED MANY COMPLAINTS IN MARUTI COMPANY BUT NO RESPONSE . i have all ready file the complaint many time in this email id or 18001800180 and other email id also ,but maruti sr. & junr. level staff not action and not the problem solve on vehicle no dl1cn4075 eeco, so this masge for the maruti shemful / besharam service, NEGLIGENT , UNPROFESSIONAL, IRRESSPONSIBLE with the customer
Posted on: Thu, 10 Oct 2013 11:01:12 +0000
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