1. Telecaller / Agents • Provide Customer Service/Sales both Inbound & Outbound • Deliver efficient, effective, professional and courteous service to intermediaries and customers. • Should be good with Excel • Should have excellent communication skills (English) as would be dealing with Overseas clients Experience Required : 0.6 - 2 Years Role : Process Associate Education: UG - Any Graduate - Any Specialization Location: Navi Mumbai Requirement : 20 2. Team Leader Manage operations of 15-20 team members. Maximize the productivity and performance of a team of agents through provision of real time assistance, sharing product knowledge, teaching and providing feedbacks Achieve acceptable production levels. Assist in monitoring, training and problem solving Provide floor support, learning sessions, coaching & feedback to agents. Assume leadership in developing the team on process skills and other competencies Monitor quality scores of team. Take production calls as well as escalated calls Controlling Attrition, Motivating the team members Coordinating with various departments for smooth operations Experience Required Should have at least 1yr experience in the Team Leader role in a BPO, Excel in MIS. Salary -Negotiable, Best in Industry Education: Any Graduate - Any Specialization Location: Navi Mumbai Requirement : 02 3. Quality Executive • Monitor and evaluate calls based on Client specific criteria. • Escalate and communicate detailed information about calls monitored to all Ops Mgr. • Answer Operations’ questions concerning QA guidelines and policies. • Monitor all Tele performance centers for quality and performance issues. Requirements: • Strong communication skills (verbal and written communications) • Ability to work independently. • Ability to perform other related duties and assignments as required and assigned by supervisor or manager. • Must demonstrate a good attitude and the ability to work as a team player. • Ability to multitask. • Willing to work in a flexible schedule Experience Required: 4 +yrs of experience Salary -Negotiable, Best in Industry Education: Any Graduate - Any Specialization Location: Navi Mumbai Requirement : 04 4. Accountant Team Leader Ensuring all the Month end activity is completed. Passing all the journal entries during month end closing and ensuring the accuracy. GL Scrutiny-Ensuring account balances correctly reflect the substance of the transactions & trends. Handling group of company’s internal transaction & Inter Branch balance reconciliation. Ensuring day to day process are running as per defined procedure notes and policies & Providing documents record for audit and scrutiny matters. Preparation of Daily Fund position. Passing necessary provision entries relating to month end activity. Review of monthly MIS & monitoring the actual performance, profitability and variance analysis. Handling statutory compliances (Service Tax, VAT, and TDS). Filing of company return handling notices received from income tax department. Salary -Negotiable, Best in Industry Experience Required: 4 +yrs of experience Location: Navi Mumbai Requirement : 01 Thanks and Regards, Yogesh Mokal Human Resources, C G Parivar, Phone: +91 8451900514 [email protected]| saralvaastu
Posted on: Sat, 01 Nov 2014 08:40:19 +0000