10 Conflict Resolution Tips::: One of the most common and frustrating impediments to worker productivity is conflict between employees. Unresolved conflict can strain relationships, create tension and negativity, and dampen morale. Whether engaged in a heated debate, a disagreement, or an outright feud, take a strategic approach to resolving the problem. Youll be most effective if you avoid making these common mistakes. 1. Dont make assumptions about the situation or the other persons perceptions, motivations, or reactions. Youll get a much clearer and more accurate picture by asking the other person directly. 2. Dont take it personally - it rarely is! 3. Dont look for blame. Instead, try to identify cause. 4. Dont avoid the problem. Itll only get worse, breed resentment, and resurface at a later date. Youve simply got to deal directly with the issue at hand. 5. Dont attack the other persons character. Thats just playing dirty. It will not help you work things out and it will almost certainly have a lasting, negative impact. 6. Dont gossip about the problem or about the other person involved. Its unprofessional and will only make matters worse. 7. Dont bring it up in public. This is a private matter to be resolved between you and the other party. 8. Dont bring it up when theres not enough time to address it. Instead, leave adequate time for a thorough discussion - or introduce the issue and schedule a time to resume talks in the immediate future. 9. Dont bring it up when youre angry, stressed, or feeling ill.Thats a disservice to you and the other person involved. Wait until youre calm. 10. Dont address the situation in an email. Email leaves far too much room for misinterpretation. While were on the subject, dont copy others on a personal matter. This will almost certainly make the other party feel defensive, angry, or humiliated. It wont, however, help resolve the problem.
Posted on: Wed, 02 Jul 2014 21:22:11 +0000