A. Job #18424 HI-Hix Financial Specialist (Honolulu, HI) $13.92 per hour. 1 opening. Candidate to start on September 22, 2014. Pay Rate: $13.92 EDUCATION/EXPERIENCE: High school diploma, GED, or equivalent certification; minimum 1 year experience in accounting, insurance, loan processing, investigations, contract management or tax preparation; other combinations of experience will be considered. Ability to follow guidelines; strong calculation skills; computer literacy; strong data entry skills; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently. Preferred qualifications include background in eligibility determination or a related field; two years of human service experience. JOB RESPONSIBILITIES: 1. Processes applications for the Health Insurance Exchange – Individual or SHOP to determine eligibility status. 2. Reviews documents prior to determining eligibility. 3. Determines the appropriate level of eligibility in accordance with established guidelines for eligible applicants. 4. Enters appropriate information into the automated system for the tracking of all cases processed. 5. Performs eligibility re-determinations. 6. Performs all enrollment related functions. 7. Performs timely updates to the database when there are changes in circumstances or eligibility status. 8. Meets individual and unit performance goals and standards. 9. Responsible for all activities associated with applications processing, eligibility determination and enrollment. 10. Performs other duties as may be assigned by management. Note: At this time, our client is only accepting applications and resumes from military veterans. Our client is looking to hire military veterans for these positions. To apply, veterans please send tailored resume to John Engstrom at jengstrom@ameritconsulting and cc: Kristy Hall at khall@ameritconsulting B. Job #18422 HI-Hix Financial Specialist (Honolulu, HI) $13.92 per hour. 1 opening. Candidate to start on September 22, 2014. Description Pay Rate: $13.92 JOB DESCRIPTION TITLE: FINANCIAL SPECIALIST POSITION CLASSIFICATION: Non-Exempt PROJECT: Hawaii Health Insurance Exchange Contact Center POSITION REPORTS TO: Supervisor – Operations EDUCATION/EXPERIENCE: High school diploma or GED; ability to act in a precise manner repetitively; positive outlook and ability to work well in high-pressured group setting; at least six months experience reconciling bank statements, deposits or other financial statements, or successful completion of an approved internal or external training program; experience in a financial institution, or commercial accounting/bookkeeping operation is helpful and desired; ability to communicate orally in writing; ability to communicate and document transactions; excellent organizational, interpersonal, written and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently. Attention to detail is required, as is thorough follow through of assigned tasks. JOB RESPONSIBILITIES: 1. Performs research into customer issues, questions or problems using information contained in the financial systems. 2. Reconciles accounts and financial records. 3. Prepares and validates financial reports. 4. Reconciles information contained on internal and external reports. 5. Ensures performance in keeping with project and contract requirements. 6. Performs other duties as may be assigned by management. Note: At this time, our client is only accepting applications and resumes from military veterans. Our client is looking to hire military veterans for these positions. To apply, veterans please send tailored resume to John Engstrom at jengstrom@ameritconsulting and cc: Kristy Hall at khall@ameritconsulting C. Job #18417 (Call Center Representative-HI-HIX) Honolulu, HI $12.00 per hour. 1 opening. Candidate to start on October 27, 2014. Pay Rate: $12hr TITLE: Call Center Representative POSITION CLASSIFICATION: Non-Exempt DIVISION: Western Region, Health Services Group DEPARTMENT: State of Hawai’i, Health Connector Contact Center Project POSITION REPORTS TO: Call Center Supervisor EDUCATION/EXPERIENCE: High school diploma, GED, or equivalent certification; knowledge of the community to be served, excellent communication skills; satisfactory writing skills; ability to follow directions; and the ability to interact courteously and effectively with a variety of people. Preferred qualifications include a college degree or equivalent experience, and two years of human services experience or experience dealing with the public. Languages Needed: Hawaiian, Ilocano, Japanese, Korean, Marshallese. Tagalog, Vietnamese, Chuukese JOB RESPONSIBILITIES: 1. Respond to Health Connector Connect Center Call Center inquiries and complaints received by telephone, IVR, and web portal using applicable reference materials from the Knowledge Management System (KMS), Frequently Asked Questions, and other online resources to provide information as appropriate to resolve inquiries and complaints. 2. Retrieve, review, verify, collect, record, or update customer contact information and data through the CRM. 3. Assess customer inquiries and screen complaints to determine the correct course of action; contact customers to collect additional information as needed to resolve inquiries or complaints. 4. Educate callers about the Affordable Care Act, eligibility screening, application, inquiry, complaints, claims, exemptions, appeals and enrollment procedures, including Medicaid program benefits and policies; and provide information on initial eligibility determinations. 5. Provide technical assistance and direct callers through web portal plan comparison; provide information and assist with comparison-shopping and other self-service tools as appropriate. 6. Transfer appropriate enrollment calls to Brokers and Escalate inquiries or complaints, as needed to a Call Center Supervisor or other consumer support resources as appropriate. 7. Prepare, image and data enter Health Care Applications. 8. Process enrollments; plan changes, and disenrollments if caller knows plan, and update the CRM. 9. Record all inquiry and complaint resolution information in the CRM. 10. Escalate inquiries and complaints to State eligibility and enrollment specialists or to a Call Center Supervisor as needed. 11. Assist Brokers and Navigators with inquiries and eligibility and enrollment issues as appropriate. 12. Process over the phone, applications, enrollments, plan changes, and disenrollments and update the CRM. 13. Maintain up-to-date knowledge of all program information, policies and procedures, and other resources stored on the KMS and available through other online resources. 14. Review annual alerts for re-enrollment: initiate re-enrollment; complete consumer. 15. Interviews and request verification as needed; and process re-enrollment. 16. Receive notification changes/requests to change status, request needed verification, and process change. 17. Remain courteous, helpful, and sensitive to customer needs at all times. 18. Remain unbiased and maintain customer confidentiality. 19. Raise issues of concern and/or problems to the attention of a Call Center Supervisor. 20. Direct callers to the customer satisfaction survey as appropriate. 21. Meet all standards established for this position as outlined in performance criteria and perform other duties as may be assigned by call center supervisor or project management. Note: At this time, our client is only accepting applications and resumes from military veterans. Our client is looking to hire military veterans for these positions. To apply, veterans please send tailored resume to John Engstrom at jengstrom@ameritconsulting and cc: Kristy Hall at khall@ameritconsulting
Posted on: Wed, 01 Oct 2014 17:39:54 +0000
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