ACS XEROX need Production Control Analysts Duties/Responsibilities • Develops operating standards and makes recommendations for improvements in overall production. • Ensures maintenance and updates of job control language and all on-line schedules for assigned shifts, locations, etc. • Reviews/analyzes logs, forecasts, etc. for ways to improve weak job streams. • Works with systems staff to coordinate non-standard activities (e.g., database maintenance, hardware maintenance, etc.). • Monitors backlog. • Participates in the administration and troubleshooting of financial tracking/utilization billing. • Initiates requests for resources and maintains contact with suppliers, vendors, and subcontractors. • Represents production control during disaster recovery exercises. • Provides technical assistance to system users in resolving computing production control and operational problems. • Acts as a central point of contact regarding matters affecting area of responsibility. • Day-to-day production processing for ACS applications o Transaction flow and reconciliation (Mailroom, DE, Workflow, etc.) o File Load Management to/from client and ACS applications o All system jobs and services are running • First line of contact for application production issues o Interface with production/operations supervisors Ownership of day to day issues related to the system Proactively notify of potential issues or areas of concern o Interface with Help Desk Open new tickets for application and network issues Follow-up on open issues to insure quick response Signoff and close existing tickets o Interface with Management Provide application production reports Notify of escalating issues Complies appropriate SLA ad hoc reporting from ACS applications Provides status on open help desk tickets o Interface with Client & ACS Management Prepare production lists, distribute to client and ACS Management, and lead status meetings. • ACS Application Reporting o Receives new or modified business requirements and finalizes o Build and execute queries Ad hoc reporting services or work with IT application development Directory out of the production database (statics, metrics, SLA/SLO, etc.) • ACS Production Application Enhancements o Receives initial requirements o Open IT change ticket in appropriate system o Review requirements document for completeness o If billable, work with appropriate IT groups to prepare quote and present to ACS Management o ACS Management approves o Management compliance documentation (BRD, Technical Spec, Unit Test Case, Unit Test Results, UAT Test Case, UAT Test Results, Approval, etc.) o Execute configuration changes or coordinate changes with IT o If development, work with IT application development o Participate and executes testing Qualifications • Excellent communication skills • Detail oriented • Minimum 1 year technical experience • Operational production experience • Proficient with Microsoft Office suite (optional) SQL experience • Years of Experience: 5+ yrs of exp Walk-in referrals will be prioritized, please apply directly at the Recruitment Hub Ground Floor, One Ecom Bldg., 10am to 5pm, Mondays to Fridays. Applicants must bring valid ID and an updated copy of resume. Kindly indicate my name, HOMER GRACIOUS GREGORIO, as your referrer. For further details, please PM me.
Posted on: Thu, 01 Aug 2013 09:42:58 +0000
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