AMs Culture of Helping? Beg? Brag? What if? Check out this HBR article by Teresa Amabile... https://hbr.org/2014/01/ideos-culture-of-helping/ar/1 Heres a key extract: You might assume that the best helpers in your organization would be the people with the greatest expertise, but that assumption turns out to be flawed. Expertise is of course valuable, but our study of the IDEO helping network shows that it matters less than you might think. “What Makes an IDEO Colleague Most Helpful?”) Then they were asked to rate their number one helper, their number five helper, and a randomly suggested “nonhelper” (someone whose name they hadn’t selected) on several items. Those items assessed three characteristics: competence (how well the person did his or her job); trust (how comfortable the respondent was sharing thoughts and feelings with the person); and accessibility (how easily the respondent could obtain help from the person). Here was the surprise: Trust and accessibility mattered much more than competence. Teresa Amabile was one of my CCL instructors way back when I was first exploring innovation and had just joined AMI
Posted on: Sat, 20 Dec 2014 18:58:17 +0000