According to the 2014 American Customer Satisfaction Index (ACSI) - TopicsExpress

According to the 2014 American Customer Satisfaction Index (ACSI) survey released today, consumer-members belonging to not-for-profit electric cooperatives are more satisfied with their utility than consumers served by either investor-owned (IOU) or municipal utilities. Touchstone Energy Cooperatives received an overall customer satisfaction score of 81 --- the highest score for any electric-only utility. Cooperatives not affiliated with Touchstone Energy scored 80. IOUs and municipals received scores of 75 and 76 respectively.

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