Administrative Assistant - HEA01085-13 Employer: Telus Description TSSI is a wholly owned subsidiary of TELUS Corporation Inc., a premiere Canadian technology and communications company. TSSI’s core business is the delivery of fully integrated end-to-end processes and consultative and support services in human resources including, payroll, occupational health and safety, and human resource management systems. We have vast experience working with PeopleSoft applications and technology infrastructure support. We are the only full service human resources services provider in North America with demonstrated successful experience in delivering this comprehensive suite of services to large, complex, multi-site, multi-union public sector environments. Position Overview: • Ensures the resolution of client issues escalated from operations •Assists in monitoring departmental metrics •Conducts on-going training of frontline team members to ensure thorough knowledge of client policies, processes and tools •Provides feedback to operations and leadership to promote continuous improvement of service offerings Responsibilities: •Investigates and resolves end user issues / problems escalated from operations •Monitors and reports on department metrics •Develops and delivers training to frontline team members •Identifies and advises leadership on opportunities to improve existing processes Qualifications Required Skills and Abilities: •Proficiency with Microsoft Office (Word, Excel, PowerPoint) •Proficiency with PeopleSoft •Demonstrated knowledge of Payroll and HR Employee Life Cycle •Demonstrated excellence in verbal and written communication •Demonstrated customer service orientation •Superior interpersonal skill with the ability to diffuse conflict and emotional situations Required Professional Designation/Certification: •A post-secondary degree or certificate in Human Resources / Payroll or the equivalent experience demonstrated by progressive responsibilities Required Experience: •2-4 years related experience If you have a positive attitude, a commitment to excellence, and want to be part of a winning team, please submit your resume. We look forward to hearing from you! TSSI Values TELUS Sourcing Solutions recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviours that are reflective of our values: •We embrace change and initiate opportunity •We have a passion for growth •We believe in spirited teamwork •We have the courage to innovate At TELUS Sourcing Solutions, we are committed to diversity and equitable access to employment opportunities based on ability. TSSI offers competitive salaries and comprehensive benefit plans, including excellent medical and dental coverage, a pension plan and insurance coverage. Primary Location: CA-ON-Hamilton Schedule: Full-time https://telus.taleo.net/careersection/10000/jobdetail.ftl?lang=en&job=573875
Posted on: Fri, 27 Sep 2013 01:54:09 +0000
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