Administrative Assistant QUALIFICATIONS: 1. High School Diploma or its equivalent 2. Trustworthy and able to maintain confidentiality 3. Knowledge and practical experience regarding basic computer skills, including word processing, spreadsheets, and email 4. Ability to work independently and make decisions in accordance with established policies and regulations 5. High moral character and good attendance record 6. Polite, courteous, and tactful with the public both on the phone, in person, and with electronic communication 7. Willing to learn or perform skills associated with business operations including, but not limited to, client management software, website management, social media management, etc. REPORTS TO: Facility Manager JOB GOALS: To assure smooth and efficient operation of the business so that all clients and potential clients will recognize Glatter Fitness as a professionally operated business, adding more value to their overall experience MINIMUM REQUIRED PERFORMANCE RESPONSIBILITIES: 1. Perform customer service duties including answering/returning phone calls, responding to emails, and greeting clients and visitors 2. Perform client management tasks including scheduling, confirmation, attendance tracking, billing, managing client management software, and organizing clients training binders/files 3. Follow up with clients and leads who miss appointments and training sessions 4. Assists with coordinating live events and specialty workshops including planning, reservations, material preparation, attendee inquiries, order taking, processing, customer service, and other related live event duties; event attendance may be required ADDITIONAL POTENTIAL PERFORMANCE RESPONSIBILITIES (IF TIME ALLOWS) 1. Facilitate positive interactions with clients using social media 2. Create completion plans/systems for activities that do not have them 3. Assist with marketing activities as delegated by manager 4. Perform other duties as assigned 5. May hold additional role as facility management assistant if needed EVALUATION: Quarterly
Posted on: Mon, 28 Jul 2014 13:54:59 +0000
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