@Aldi https://facebook/AldiUK?fref=ts I have noticed have been very unhelpful to the needs of disability. I was instructed i had to put everything randomly into a trolley when I knew my muscles hadnt the strength to do that and sort them later. The following sounds typical of their basket policy: Rob Croydon to ATOS Miracles What with disabled people becoming more discriminated against by the government Id like to post this email that I sent to ALDI regarding how I was treated by a store manager recently: Good Afternoon, At approximately 1830 on the 7th July 2014 I visited the Aldi store at 580 Altrincham Road, Baguley, Manchester, M23 9SR to do some grocery shopping. I am disappointed that I have to contact you about a serious lack of customer service and dare I say general social skills of the person serving me at the till that day; he also said he was the manager. Previously on shopping trips to this store and to other Aldi stores Ive noticed that the checkout assistants always scan my shopping items very quickly and then stack my shopping on the small narrow aluminium divider at the end of the checkout, but then the queue is held up whilst I put my shopping in to my bags after paying. On this occasion, after my shopping was scanned I wanted to load it all in to my basket again so that after I had paid for it I could get out of the way and pack it properly at the long shelf at the front of the store. I understand that this is what the long shelf is for? Being physically disabled to some degree (I require a hip replacement and have degenerative disc disorder in my spine) it would be better for all parties concerned if I were able to pack my shopping at the long shelf as you seem to prefer your customers to do anyway. However when the manager noticed I had kept hold of my basket, while still scanning his current customers shopping he instructed me, quite bluntly, to put the basket at the end of the checkout. However, when I asked why I had to return the basket the manager didnt answer my question and simply said “put the basket back” again. I again asked why? I wasnt being difficult, I just wanted to know why as I often struggle with packing my shopping in to my bags at the checkout, in a rush. Again, he said “put the basket back”. He wasnt at all polite about it either, it was said in a very condescending way which then made me feel I had to explain why. I said “Im registered disabled, I have to have a hip replacement and Ive got back problems” he then just blanked me and proceeded to take the current customers payment. This put me in an awkward position as I felt extremely humiliated. The checkout area was busy and people were looking over at the commotion that your employee was causing. This is when I said “I’d like to speak to the manager” to which he responded “I am the manager”. At this point I left the store, leaving the shopping for him to deal with. Ive never been so embarrassed by the actions of someone serving on a shop checkout, a job that should come with a minimum standard of social skills and good service. Not only do I feel he needs extra training on how to deal with customers who need additional help due to a disability, I suspect you as a company are not that interested in the level of customer service ability your staff offer if youre happy to have someone in a leadership position who sets the worst kind of example. To have to explain why I wanted to keep hold of my basket in front of a queue of customers was humiliating. A company the size of Aldi should provide some level of training on how to deal with customers in general, never mind those with disabilities and it’s apparent to me that the current levels of training need to be improved so this does not happen to any other customers who happen to be disabled. I would like this to be treated as an official complaint. I would like the incident to be investigated and feed back given to your employee so he doesnt handle situations with any customer like this in future. As I mentioned, he did say he was the manager but for clarification he was about 5’10 in height and had light brown or dark blonde hair, he looked about 25 in age, hopefully this will help you identify him, I cannot remember his name from his name badge but it did say duty manager under his name. Despite difficulties in managing a very tight household budget, I have no further interest in shopping with Aldi, and of course I will be sure friends and family are aware of this situation. If your Which Supermarket of the year award is based on more than just price, this member of staff wont win it again for you. Regards Mr Robert Croydon.
Posted on: Mon, 14 Jul 2014 10:32:16 +0000
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