An innovative healthcare technology Company is hiring a qualified caliber: Title : Call Center Agent Job Description • Answer calls professionally • Respond to customer inquiries • Research required information using available resources • Handle and resolve customer complaints • Provide customers with product and service information • Enter customer information • Process orders, forms and applications • Identify and escalate priority issues • Route calls to appropriate resource • Follow up customer calls where necessary • Complete call logs • Produce call reports Job Requirements: • Proficient in relevant computer applications • Knowledge of customer service principles and practices • Knowledge of call center telephony and technology • Six months or more experience in a call center environment • Customer service experience • Good data entry/keyboard skills • Knowledge of administration and clerical processes • Relevant product knowledge To apply send your C.V at ( jobs@drbridge) with subject (Call Center Agent)
Posted on: Mon, 24 Mar 2014 14:16:36 +0000