Attention all PS8 users, Effective today the PS8 user software and firmware has been updated with a number of changes and improvements. The software updates are available on our companies website at content.arcaudio/ps8-home.html (located at the bottom of the page.) This update includes a extensive rebuild and update of the PS8 software utilities USB stack to correct the issues being created by several PC manufactures and their quick and hot key profile utilities. These Add-on utilities are not part of the standardized Microsoft USB protocol and have resulted in reported issues from consumers and installers worldwide. These issues are corrected and resolved in this newest version and now offers full compatibility on all new Windows 8 PCs that whether or not they are equipped with third party USB drivers and hot key systems. Please note that with Microsoft no longer supporting the Windows XP platform and no additional driver support or updates being offered the ARC Audio PS8 is no longer being listed as compatible with Windows XP platform computers. We are sorry for any inconvenience this may cause. Updates include- 1. Windows 8.1 compatibility updates. 2. Conversion and update to .Net Framework 4.5 compatibility (Required for this updated version of software and firmware) 3. Custom USB driver protocol created to assist with interference from third party USB driver. 4. Driver protocol increases USB processing speed and improves stability for 5. GUI resolution calibration for Windows Tablets (Windows 8.1 Pro w/USB connection required) 6. Sync from PS8 reported bugs corrected - User mode recognition correction (Standard/Advanced) - Master level bug correction - Output trim bug correction - Input mode recognition for digital, analog, etc - Channel name assignment 7. Sync All hang up if presets are combination analog / digital etc between presets 8. Parametric EQ, user defined frequency mis-banding the user defined frequency 9. Firmware update process update (improved speed of the update process) 10. Main unit voltage operating range limits (accommodates various applications and installations where voltage is pulled beyond current parameters when vehicle is starting and system is already on from the key being rotated to the ACC position prior to starting the vehicle.) 11. Updates and provisions in the firmware update system to allow for PSC controller firmware updates. (We will update release information for the controller when it becomes available. Sorry.) 12. Updates and provisions in the update system to allow for BTM Bluetooth module firmware updates. (We will update release information for the controller when it becomes available. Sorry.) 13. Signal Meters reported bug corrected. Here is the recommended instructions to update your PS8- 1. Remove your existing PS8 software in its entirety thru you computers Uninstall software panel. 2. Visit content.arcaudio/ps8-home.html and locate the software download link on the bottom of the page and download and install the new PS8 software. 3. Double click on the setup icon and simply follow the setup instructions while installing. 4. Connect the USB cable to the PS8 and power up the PS8. 5. Then begin the firmware update process by pressing and holding the firmware update button on the PS8 for three seconds. All of the lights on the top of the PS8 will be on solid except for the Bluetooth light. 6. Restart the PS8 Software. When the options box opens up to sync, click on Cancel 7. Select Help, then select Check for new PS8 Firmware 8. Then select Check Web for new firmware 9. From this point click OK and YES thru the remainder of the prompts to start the update process. When the update begins you will see scrolling numbers on the update screen. Once the numbers stop scrolling you will be complete. If your screen freezes during the update process do not attempt to power cycle the PS8 or restart anything. Let is continue on its task even if you are not actively seeing movement as it will complete the update and catch up. (This is the PC temporarily freezing, not the PS8 and happens on some slower machines with limited resources.) 10. Once complete press Re-Start PS8. If for some reason this does not work turn off your system and disconnect your PS8s power connector block and then reconnect. 11. Now Turn off the PS8 and Software (Do not save the software file when prompted to). If for some reason this does not work turn off your system and disconnect your PS8s power connector block and then reconnect. 12. Restart the PS8 and then the software. When prompted to Sync, click on the ellipsis (...) and select the default settings file. Then click on Send All ***** SPECIAL NOTICE***** AS PER THE LAST SOFTWARE/FIRMWARE UPDATE THIS VERSION OF THE SOFTWARE IS ONLY COMPATIBLE WITH SETTINGS FILES SAVED WITH SOFTWARE VERSION 2.0.9.4 OR NEWER. SETTINGS FILES FROM PRIOR VERSIONS (2.0.9.3 OR LOWER) ARE NOT COMPATIBLE AND WILL REQUIRE THEM TO BE MANUALLY ENTERED. FAILURE TO DO SO WILL RESULT IN SETTING FILES MISLOADING OR ERROR CODES***** For more information on the PS8 please visit the nearest authorized retailer to you, content.arcaudio/ps8-home.html or call us 866-258-0288.
Posted on: Thu, 31 Jul 2014 15:35:08 +0000