Believe it or not, not everyone knows how to complain :-). Whether your problem is a defective appliance or receiving poor workmanship, the first step is to contact the business or organization who sold you the product or service. Follow these steps: Make an informal request for redress (in person) to a person of authority such as the manager or business owner to allow them the opportunity to rectify the problem; Make a formal request for redress (in writing) to the business or contractor so as to provide a legal “paper trail” of the dispute; File a complaint with Consumer Affairs so that we may guide you in acquiring redress, and to provide mediation or enforcement if the issue is a criminal case. You may easily file a complaint on this site; Consumer Affairs will guide you through the procedures of Small Claims Court if mediation is unsuccessful or if the matter extends beyond our jurisdiction of enforcement. MORE - ca.gov.bm/consumers/how_do_i_file_a_complaint.asp
Posted on: Thu, 29 Aug 2013 13:32:26 +0000
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