Below is an article from micechat stating that the DAS system is working out just fine. We know that this is not the case. Many of you have shared your experiences and for that we thank you. In this article that claim that the system is working fine but we have not made it through that holidays when the park is really busy. If you have gone to Disneyland please send us your stories. We are continuing to compile this information and are sharing these stories with Disney staff within the next couple of weeks. DAS GOOD The big story earlier this fall was Disney’s decision to cancel its ten year old Guest Assistance Card (GAC) program and replace it with the more restrictive Disability Access Service. Now that it’s been a month, TDA executives recently had a summary meeting on the new DAS program and the consensus is that the roll out went exceedingly well and the program is working almost perfectly for the parks. The first few days had plenty of drama, with even some local protesters appearing in the parks and on Harbor Blvd. to protest Disney’s cancellation of the old GAC system. But for their part, the TDA executives and senior managers in the parks were out in force for the first week standing alongside the hourly Cast Members and handling anyone who got too upset or began berating the hourly Cast. General Managers from both parks, as well as Directors of TDA’s safety and disabled programs teams, spent hours in the Guest Relations offices that first weekend handling the most boisterous concerns, and for that the Guest Relations Cast Members were very thankful. A few surprised and upset folks continue to complain at Guest Relations when they try to get a GAC, but for the most part the storm has passed and the park management teams are thrilled with the results, particularly at DCA where all queues are wheelchair accessible. There are a few weak links that have been discovered in the DAS program, but the TDA executives have already committed the money to fix and tweak the DAS system further this winter. One of the changes coming to the DAS cards will involve turning on the functionality of the QR codes printed on each card. It seems some Annual Passholders have already figured out that they can get multiple DAS cards for different members of their party, thus allowing the entire party to have multiple ride stamps on multiple cards. The fix for that is activating the QR code and digitally attaching each ticket or AP for each party member to just one DAS card. Tickets and APs belonging to able bodied visitors will only be allowed to be attached to one DAS card, blocking folks from getting another DAS card with the same tickets or APs attached to it. That software upgrade is now planned to roll out later in December. The QR code is also key to the second phase for DAS cards, which would track the next boarding time digitally instead of using a written time on the back of the card. Cast Members at the attractions and the Guest Relations kiosks are discovering DAS cards with fraudulent boarding times written in, as the DAS holder fills out their preferred rides and times themselves trying to bypass checking in at a kiosk or waiting the length of the line. With the digital downloads the times and rides would be assigned and tracked via the QR code, and a Cast Member at the attraction would scan the code with a handheld reader to validate the boarding time. That digital tracking system is planned to go live in Anaheim in 2014. Overall however, both TDA executives and front line Cast Members are very happy with the DAS program and how it has cut down on abuse and fraud while still offering services for those who need it.
Posted on: Wed, 13 Nov 2013 22:05:13 +0000
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