#BranchManager-#SaudiNational #Riyadh, #SaudiArabia Job Description: Position Function: •Attract new customers and manage existing ones by offering appropriate financing products and introducing the Company’s new products and services Duties & Responsibilities: •Ensure customer service employees are properly handling customer requests/ inquiries. •Ensure monthly targets for Branch Sales though dedicated Sales Agent/s. •Review customer application and relevant documentation. •Review and resolve customer queries and issues. •Liaise with different departments internally for customer resolutions. •Follow up with customers for documentation completion. •Forward all application documentation, forms or requests (application form, documentation, fees acknowledgement, offer letter, contracts, payment schedule, promissory note, reschedule/ skip payment/early settlement requests etc…) to head office for further processing •Ensure employees are proposing other financing alternatives in case customer failed to qualify •Review customer requests for rescheduling, skip payments, early loan settlement, account maintenance etc. •Review customer signature on approved payment re-schedule •Review loan forms (offer letter, contracts, payment schedule, and promissory note) and ensure they are signed by the customer after accepting the initial offer and sent to operation. •Ensure proper follow up is done on missing documentation. •Ensure rejection reason is logged in case the customer does not qualify. •Ensure customers are informed in case the application gets rejected. •Ensure customer is informed of any submitted requests results. •Perform a preliminary analysis and screening on loan requests, and secure the required information and documentation. •Assist clients and handle their complaints. •Prepare & recommend Business exception reports wherever necessary. •Ensure proper records are maintained for customer queries, complaints, issues & our resolutions. •Track the payments received by customers (i.e. fees, down payments etc.) and also maintain records of POS transactions. •Ensure compliance with AI internal processes & controls. •File weekly MIS of cases logged, approved, rejected & booked. •Follow-up admin. issues with the staff (Ensure employees attendance, Ensure proper branch attendance and decorum, scheduling vacations, training sales representatives on marketing company’s products) •Daily meeting with sales representatives for proper guiding •Discussing direct sales performance with sale representatives •Reviewing performance of direct sales on weekly & monthly basis & sending reports to head office •Reviewing agreements and related documents that will be signed by the customer before completion of purchasing the residential unit from the original owner. •Sending & follow up with the head office to ensure receipt of the original deeds that have been transferred to the company name •Handing over financed property to concerned customer as per policy. •Any other post sales services requested by customers. Desired Profile: •Bachelor’s degree in Business Administration with an emphasis on Finance or equivalent •Preferrably 27 – 40 years old to be located in Riyadh Head office •Preferred outdoor experienced and not topically branch manager style. •Does not matter if he is currently supervisor and has a potential to be promoted as a branch manager. •Not necessary to have specializes in real estate finance field as other experiences (personal loans, insurance , investments , credit cards) is acceptable. •Read, speak, and write Arabic and English. •Proven history developing and implementing incentive plans to increase sales and improve profitability •Problem-solving and analytical ability •Motivated self-starter, comfortable in fast-paced environment •Demonstrated integrity and ethical standards •Professional demeanor •Effective listening, communication (verbal and written), and negotiating skills •Strong leadership, motivation and managerial skills
Posted on: Mon, 30 Sep 2013 06:19:43 +0000
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