Business Name: Traditional Breads, Inc. Address: 161 Pleasant St. City: Lynn Contact: Rosa Payes Title: Human Resources Manager Phone: 7815984451 Fax: 7815984463 Email: hrdept@traditionalbreads Position Title: Customer Service Rate Per Hour: $14 Hours Per Week: 40 Start Date: To be determined Job Description: DUTIES AND RESPONSIBILITIES: â ¢ Process orders. â ¢ Confirm customer purchase orders via email or fax. â ¢ Coordinate shipments to the appropriate customer locations with shipping department. â ¢ Confirm shipments and invoice orders. â ¢ Process customer credits with customer documentation. Supervisor approval required before processing. â ¢ File all order related documents. â ¢ Provide product information for customers when salesperson is unavailable. â ¢ Answer incoming calls. â ¢ Keep sales people informed regarding accounts. â ¢ Maintain industry contact information (customer maintenance). â ¢ Maintain customer pricing, programs and contracts with sales people and brokers â ¢ Maintain broker contracts and contact information â ¢ Maintain and process broker commission payments â ¢ Maintain system information and database for customer maintenance â ¢ Maintain product and pricing reports for sales persons and customers. â ¢ Process salesperson expense report for process. Review with sales manager on discrepancies â ¢ Maintain and audit system for accuracy in regards to customer invoices, promotions and credit management. â ¢ Provide sales reports for salesperson and management â ¢ Provide issue tracking for salesperson and management â ¢ Provide and process commission reports for salesperson â ¢ Provide, track and process salesperson expenses report for supervisor â ¢ Track and process sales budgeting goals â ¢ Provide and process sales materials e.g. brochures, samples etc. for sales persons â ¢ Contributes to team effort by accomplishing related results as needed. Job Qualifications: â ¢ Associates degree, or 3+ yearsâ experience in sales or customer service related work â ¢ Must be familiar with computers and programs, such as Excel, Word, ERP system â ¢ Must be bilingual â ¢ Professional communication skills â ¢ Ability to multi-task in a rapid pace work environment â ¢ Demonstrate problem solving skills * Must be a team player How should an applicant apply: Applicant must submit a copy of his/her resume to Hrdept@traditionalbreads No phone calls please.
Posted on: Fri, 14 Mar 2014 14:45:23 +0000
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