CUSTOMER SERVICE OPERATOR - ROSEBERY tabcorp.au/ Job No:493789 Tabcorp is a leading Australian gambling entertainment company. Our iconic and nationally recognised brands include Keno, TAB, and Luxbet, together with our distinguished Media Group - Sky Racing and Sky Sports Radio. Why Tabcorp & Luxbet? Well we surveyed our team members and came up with the top 5 reasons they work here: 1.The Challenge - We are a diversified, fast paced, ever changing business where no two days are the same 2.Career Opportunities - We are able to offer many unique avenues to develop your career, not limited to your current area of specialisation. 3.Flexible Work/Life Balance - We believe in hard work, but we believe in family and down time too. 4.Great Culture - Our team is made up of down to earth, pragmatic people who enjoy what they do. 5.Leadership Teams - Our leaders encourage growth and believe in succession planning. Here at Luxbet we are a business that demands excellence, from our products, our results and our staff. We are looking for casual Customer Service Operator to join our team based at Rosebery. We believe the way to achieve this is to ensure we are creating an outstanding working environment for our team of highly driven customer service specialists who are at the frontline of our business. We hire people who love racing, love sport and want a career in wagering, and in return we have developed an atmosphere where our staff can develop, be supported and also have a fun day at work. Sounds great so far right? But you are wondering what the role entails? Read on! Your week will consist of: •Full working week, on a rotating roster between the hours of 8am-10pm Monday to Sat, and 8am - 6pm Sunday •Responding to support customer queries •Assisting with customer queries for internet bet placements •Assisting Luxbet customers with the opening of accounts •Assisting with daily on-line credit card transactions •Processing the daily promotional account top-ups •Making outbound calls to assist in customer acquisition What experience do you need I hear you ask? Well, what we like to see in our beloved staff is: •Experience using RightNow (CRM system) •Experience in an Inbound/Outbound Call Centre environment will be highly regarded •Intermediate to advanced computer skills, with proficiency in Microsoft Office •Availability to work Saturdays and Sundays, shift work and the occasional public holiday •A high level of attention to detail combined with solid organisational skills •A love and passion for providing exceptional customer service We except nothing less than a positive, can do attitude from our staff. We want you to love your job, love horse racing and communicate this passion to our customers. You will naturally be someone who wants to help and you will have exceptional communication skills. So what do you get in return? Well other than a really supportive and social environment where we live and breathe sports, we can also offer you an exciting career within a top ASX listed company, a plethora of opportunities for career advancement and a higher than average salary package. If this is you, we want to hear from you today! This is a casual position for one year however there is a possibility of becoming an ongoing opportunity. Closing date: 24 Jul 2014 11:55pm Aus. Eastern Standard Time careers.tabcorp.au/jobDetails.asp?sJobIDs=493789
Posted on: Mon, 21 Jul 2014 05:20:00 +0000