Call centre-health insurance-customer service-inbound - Parramatta Salary is $25.93 per hour, plus superannuation and bonuses On going contract role and the opportunity for temp-perm Opportunities in Parramatta CBD for a January 2015 start Work for an Award Winning Customer Service Team and be proud to represent such an iconic Not for Profit brand. Whats in it for you! Attractive rates of pay Fun Social Culture Incentives based upon performance Exciting opportunities for progression Its official! Our client provides the most outstanding customer service of any organisation in Australia. In 2013 the Customer Service Institute of Australia (CSIA) awards, our client won the coveted national Best of the Best award. This was the top customer service award presented by the CSIA. They also won the NSW Customer Service Team of the Year and were voted the easiest health fund to do business with in Australia! Come and be part of this Award Winning Team! Join one of Australias largest not for profit private health fund and life insurance organisations, where their aim is to provide Australians with access to affordable, high quality health care. The Customer Service Representative provides inbound service excellence to customers and clients to achieve contact centre objectives. You will handle inbound calls and represent the organisation in a friendly and professional manner. You are responsible for providing outstanding customer service and accurate information to members and non-members. The role will maximise call opportunities to promote and sell products and service, with the potential to earn attractive bonuses. Purpose of this position: • To receive inbound calls from members and non members in response to promotional campaigns or member needs • To handle all member inquiries, membership applications and claim requests • To build rapport with their members and help continue our reputation as the easiest health fund to do business with • To cross sell relevant products, always remembering - members first! Requirements: You demonstrate strong written and verbal communication skills You ideally have Contact Centre experience or as a minimum Customer Service experience You demonstrate the ability to understand a range of needs/wants and match them to appropriate solutions-based products & services You have highly effective negotiation skills You posses well-developed interpersonal skills You are a problem solver You thrive in a team environment You have the ability to navigate through different systems Available to commence in January 2015 Availability to work Monday to Friday between the hours of 8:00am-8:00pm Due to the extensive training program, no planned leave will be available for your first 6 months in assignment. **Please note you must be an Australian citizen or Permanent Resident to be considered for this role. No Working Holiday Visas** seek.au/job/27877559?pos=1&type=standard
Posted on: Wed, 07 Jan 2015 00:00:01 +0000
Trending Topics
Recently Viewed Topics
© 2015