Credit Controller - Total Lift Care Limited Reporting to the Finance Director Main duties - Ensure debt to the company is kept to a minimum, liaising with clients in regards to their current debt, building relationships with clients to reduce future debt. Resolving queries with regards to client invoices, insuring invoices are sent in a timely manner. Working hours vary and flexibility is required to ensure Credit Controller meets business needs, Client request and workloads are covered. • Chasing of Service Debtors • Calling customers who have exceeded invoice terms • Calling slow paying customers to remind payments are due • Sending Statements each month to customers • Sending First and Second reminder letters • Placing and notifying of customers on hold • Ensuring customers who have exceeded invoice are placed on hold to make sure no more service calls are placed till account is paid. • Ensuring customers are placed on hold if notification is received about their lack of liquidity • Notifying Sales Department of customers to be placed on hold • Ensuring customers who have been placed on hold are removed from hold when account is paid • Calling customers for machine sales to ensure prompt payment • Taking Invoice queries from Customers • Processing of received daily banking (including taking cheques to bank) • Dealing with calls from customers who are querying invoices • Dealing with calls from customers who are querying their account balances • Ensuring Credits are raised where due and only where due • Responding to queries from Customers and ensuring these calls are answered and responded to Assisting the Directors where necessary to ensure invoices are sent on time/query resolution • Assist with processing of their clients billing where required • Participation in various projects as required to help meet company targets and Support and implement Company initiates and projects within to ensure Company success • Preparation of ad hoc reports at Management request • Work towards and develop best practice at all times KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED CREDIT CONTROL EXPERIENCE IS A MUST • relevant industry experience beneficial • Strong experience and understanding of Customer Service and Client Relations • Excellent communications skills at all levels • Participation in projects for improved efficiency and initiatives • Strong understanding of service levels and service delivery to clients • Highly competent IT Skills including all MS Office and other applications and Sage systems for processing etc • Ability to successfully follow process and deliver required results immediate start: email richard.hughes@totalliftcare
Posted on: Wed, 15 Jan 2014 22:07:14 +0000