Customer Service Representative - Full time: Details: Customer Service Representative General Function: The role of Customer Service Representative is to process routine leasing agreements that customers have submitted online.Verify customer information. Ensure that loans are set up on the proper date and that all the required documentation is accounted for. Additionally this position will make outbound courtesy calls to existing customers and explain the repayment options available. This position is the first line of debt management and must clearly explain to the customer their repayment options and the company expectation of full repayment. There are four major facets of this position. They are: 1) Customer relations 2) Time management 3)Accountability for performance minimums 4) Quality control. Customer Service Representative Duties & Responsibilities: • Data Entry / Application Review • Make outbound calls and answer inbound calls / emails from customers • Maintain customer files • Process and audit customer data entry • Update and/or review returning customer information • Ensure proper due dates on customer loans • Document customer interactions and capture data in the loan processing system • Educate customer on processes such as refinance and IVR procedures • Take ultimate accountability for the achievement of goals set forth by management • Maintains and improves quality results by following standards and recommending improved policies and procedures Customer Service Rep resentative Supervisory Responsibilities: Does not supervise other employees Skills Description Minimum Knowledge, Skills and Abilities Required for Customer Service Representative: • High school diploma or GED equivalent • 0-1 years customer service experience • PC skills; Microsoft Office - Excel, Word, & Outlook • Ability to work under pressure with strict time deadlines • Strong written and communication skills to communicate with all levels of management required • Flexible schedule (this position may include scheduled work hours on Saturday and Sunday). • Ability to work as a team and interact with other departments • Subject to a background check and drug screen Working Conditions for a Loan Servicing Representative: 1. Normal office environment 2. Extending viewing of computer screens All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Associates may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. We are an Equal Opportunity Employer. dlvr.it/7PSpN6
Posted on: Mon, 03 Nov 2014 08:41:48 +0000
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