DISCUTAMOS, PERO CON CLASE. “por favor, corríjame si estoy - TopicsExpress

DISCUTAMOS, PERO CON CLASE. “por favor, corríjame si estoy equivocado" “nos gustaría arreglar esto, no sobre la base de un interés egoísta ni del poder, sino de principios" "¿podría hacerle algunas preguntas para ver si la información que tengo es correcta?" "¿qué principio inspira sus actos?" "permítame ver si entiendo lo que está diciendo" "el problema aquí no es la confianza" "¿podemos volver a conversar?" "quisiera decirle cuáles son los puntos de su razonamiento que me cuesta trabajo entender" "una de las soluciones justas podría ser... " “le agradecemos lo que ha hecho por nosotros" "ha sido un placer tratar con usted" Del libro “Como negociar sin ceder” Roger Fisher y William Ury con Bruce M. Patton

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