Dear Mr. Alam , We sincerely apologize for the inconvenience that you faced because of delay in repair . We assure you that we will resolve this issue on priority . For any further Assistance you can contact us on customer care number:18605008286 Assuring you with best of our services and we value your association with us. Thanks & Regards, Micromax.care --------------------------------------------------------------------------------------------------------------------------------- This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that Micromax Informatics Ltd., is unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Micromax Informatics Ltd. Before opening any attachments please check them for viruses and defects. -------------------------------------------------------------------------------------------------------------------------------- From: Muzahir Alam [mailto:Muzahir.Alam@aajtak] Sent: Monday, August 04, 2014 11:45 PM To: service.superfone Subject: RE: micromax a110 canvas not repairing in time Thanks for your reply, I don’t believe in mailing each other, I will be greatful if you tell me actual situation of my handset because today I spoke to one of your representative on 18605008286 at 3:30pm, she told me that another 20 days will take to repair, is it your priority. I don’t understand you have any communication with service centre and your customer care. And one more thing in your first mail you have mention your case will solve in priority, I want to know is it your priority? Then normal case how long will take your service centre. Tx Muzahir Alam - TV Today Network Ltd. India Today Mediaplex FC 8, Sec. 16 A, Film City Noida 201301 Tel: +91 120 4807100 -------------------------------------------------------------------------------- From: Service Superfone [mailto:service.superfone@micromaxinfo] Sent: 04 अगस्त 2014 16:42 To: Muzahir Alam Subject: RE: micromax a110 canvas not repairing in time Dear Mr. Alam, We can understand your situation as you are waiting for a long time and your case already has been forwarded so request you to co operate with us. For any further Assistance you can contact us on customer care number:18605008286 Assuring you with best of our services and we value your association with us. Thanks & Regards, Micromax Care logo micromax.tif --------------------------------------------------------------------------------------------------------------------------------- This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that Micromax Informatics Ltd., is unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Micromax Informatics Ltd. Before opening any attachments please check them for viruses and defects. --------------------------------------------------------------------------------------------------------------------------------- From: Muzahir Alam [mailto:Muzahir.Alam@aajtak] Sent: Sunday, August 03, 2014 6:58 AM To: service superfone Subject: RE: micromax a110 canvas not repairing in time u dhila micromax people u people had you sent my handset to china? you have taken 40 days already and response my mail after 4 days, r u living in ancient age, in ancient age a message from delhi to lucknow took 20 days because in that time there is no telephone, transports etc. good job u dont deserve a clerk job in anywhere in the world -------------------------------------------------------------------------------- From: service superfone [mailto:service.superfone@Micromaxinfo] Sent: Thursday, July 31, 2014 4:04 PM To: Muzahir Alam Subject: RE: micromax a110 canvas not repairing in time Dear Mr.Alam, We would like to inform you that we have escalated your case to the concerned team on priority basis , so we request you to kindly cooperate with us in this matter and you will be receiving resolution from us regarding your case. For any further Assistance you can contact us on customer care number:18605008286 Assuring you with best of our services and we value your association with us. Thanks & Regards, (Micromax Care) -------------------------------------------------------------------------------------------------------------------------------- This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that Micromax Informatics Ltd., is unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Micromax Informatics Ltd. Before opening any attachments please check them for viruses and defects. --------------------------------------------------------------------------------------------------------------------------------- From: Muzahir Alam [mailto:Muzahir.Alam@aajtak] Sent: Sunday, July 27, 2014 2:55 PM To: Service Superfone Subject: RE: micromax a110 canvas not repairing in time Return my handset immediately neither I will go to consumer court. if i went in court then i will charge also mental harrasment case. then you bound to return handset alongwith money for mental harrasment and wasting of time, u irresponsible people. tx -------------------------------------------------------------------------------- From: Muzahir Alam Sent: Sunday, July 27, 2014 2:51 PM To: Service Superfone Subject: RE: micromax a110 canvas not repairing in time u careless people why do you open service centre, they did not pick phones any time, u people are deserve a clerk job in our office or any other officer, you stupid people -------------------------------------------------------------------------------- From: Muzahir Alam Sent: Friday, July 25, 2014 2:10 PM To: Service Superfone Subject: RE: micromax a110 canvas not repairing in time what is the status????? -------------------------------------------------------------------------------- From: Muzahir Alam Sent: Saturday, July 19, 2014 12:49 PM To: Service Superfone Subject: RE: micromax a110 canvas not repairing in time dear sir, can you imagine if your engineer and you takes more than 20 days for repairing a handset, then how many set u will repair in a day, a weak, a month and a year. best of luck -------------------------------------------------------------------------------- From: Service Superfone [mailto:service.superfone@micromaxinfo] Sent: Saturday, July 19, 2014 10:29 AM To: Muzahir Alam Subject: RE: micromax a110 canvas not repairing in time Dear Mr. Alam, We can understand your situation that your are facing issues and like to inform you that your case is under process and already it has been highlighted so that handset can be repaired on priority. We assure you that you will receive your handset very soon. For any further Assistance you can contact us on customer care number:18605008286 Assuring you with best of our services and we value your association with us. Thanks & Regards, Micromax Care logo micromax.tif --------------------------------------------------------------------------------------------------------------------------------- This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that Micromax Informatics Ltd., is unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Micromax Informatics Ltd. Before opening any attachments please check them for viruses and defects. --------------------------------------------------------------------------------------------------------------------------------- From: Muzahir Alam [mailto:Muzahir.Alam@aajtak] Sent: Monday, July 14, 2014 10:59 AM To: Service Superfone Subject: RE: micromax a110 canvas not repairing in time Dear sir, i have talk twice with your representative in 18605008286 number, answer is not satisfactory, solve my problem immediatley neither i will go to consumer court, because we u people are not serious, i will not go only for my handset but for others who suffers for your services mob 9899018581 TV Today Network Ltd. India Today Mediaplex FC 8, Sec. 16 A, Film City Noida 201301 Tel: +91 120 4807100 -------------------------------------------------------------------------------- From: Service Superfone [mailto:service.superfone@micromaxinfo] Sent: Thursday, July 10, 2014 2:46 PM To: Muzahir Alam Subject: RE: micromax a110 canvas not repairing in time Dear Mr. Alam, We would like to apologize for the inconvenience caused, also like to inform you that your case details has been shared with the escalations team for priority closer. Complaint Reference Number: MMX1007144991. For any further Assistance you can contact us on customer care number:18605008286 Assuring you with best of our services and we value your association with us. Thanks & Regards, Micromax Care’ logo micromax.tif From: Muzahir Alam [mailto:Muzahir.Alam@aajtak] Sent: Tuesday, July 08, 2014 10:55 AM To: info@micromaxinfo Cc: satguru_noida@mmxcheckpoint Subject: micromax a110 canvas not repairing in time dear sir, I have given a miromax a110 canvas for repair on 26th june 2014 in noida service centre, the handset is under gurantee, the representative told me that it will take a weak or 10 days, but after several visit in service centre every time they told me that it will take some more time and more importantly nobody bother to pick the phone and the behavior is not good with customers. pl take necessary action muzahir alam mob 9899018581 TV Today Network Ltd. India Today Mediaplex FC 8, Sec. 16 A, Film City Noida 201301 Tel: +91 120 4807100 -------------------------------------------------------------------------------- “This e-mail transmission and any documents, files, or previous e-mail messages appended or attached to it may contain information that is confidential or privileged. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are hereby notified that any disclosure,copying, printing, distribution, or use of the information contained or attached to this transmission is STRICTLY PROHIBITED. If you have received this transmission in error, please immediately notify the sender by return e-mail message and delete the original transmission, its attachments, and any copies in your possession, custody or control. 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TV Today Network Ltd. accepts no liability for loss or damage caused by software viruses and you are advised to carry out a virus check on any attachments contained in this message.” -------------------------------------------------------------------------------- “This e-mail transmission and any documents, files, or previous e-mail messages appended or attached to it may contain information that is confidential or privileged. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are hereby notified that any disclosure,copying, printing, distribution, or use of the information contained or attached to this transmission is STRICTLY PROHIBITED. If you have received this transmission in error, please immediately notify the sender by return e-mail message and delete the original transmission, its attachments, and any copies in your possession, custody or control. TV Today Network Ltd. accepts no liability for loss or damage caused by software viruses and you are advised to carry out a virus check on any attachments contained in this message.” -------------------------------------------------------------------------------- “This e-mail transmission and any documents, files, or previous e-mail messages appended or attached to it may contain information that is confidential or privileged. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are hereby notified that any disclosure,copying, printing, distribution, or use of the information contained or attached to this transmission is STRICTLY PROHIBITED. If you have received this transmission in error, please immediately notify the sender by return e-mail message and delete the original transmission, its attachments, and any copies in your possession, custody or control. 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Posted on: Sun, 10 Aug 2014 19:19:35 +0000
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