Dear members of the group Friends Hurghada, Once we thank you that we were quickly integrated into this group to post to a statement from the official side. This looks as follows: On July 20, the management reached an indication that an unusual number of guests in the adjoining hospital, the Hospital Jasmine had to be treated. On inquiry by the hotel for the time being food poisoning or other infection through food and / or drinks has been considered as likely to be considered. This is despite regular checks are carried out at meals and also regularly samples are analyzed. The management responded immediately and turned immediately in accordance with the laws of the local Ministry of Health, which is known as the Health Office in Germany, a. Likewise, the international independent Food Institute Cristal was involved. Both began immediately with the work and took to analyze these food samples of the period itself. Cristal is an organization which deals with food inspection, which the Hwaidak group has voluntarily submitted. At the same time companies have to risk analysis and crisis management, Pricma (a German company based in Hurghada, which operates according to German standards) commissioned by the problem and root cause analysis to care. This began immediately with the problem analysis to filter out the circumstances which may have led to this incident. It was then according to German standards started to investigate the case. At the same time causes immediately that the kitchen, lobby, clean, free and liberated rooms are disinfected thoroughly outside the normal schedule in order to avoid a possible epidemic or even pandemic. Thus, the risk of infection could be largely prevented. In the course of these investigations guests and staff were interviewed. In these talks, as well as analyzes of the statements came out that seemingly could have some guests infected by close contact with the food, air-conditioning or on the plane or airport an already infected host. These possibilities could just as an internal source of infection until recently not be excluded. Because of the incubation period, it is impossible that an outbreak may have occurred in a few hours. Thus it is difficult to find the so-called patient 0, which is considered as a trigger. By process of elimination, as well as more analysis of the facts to removed the possibility of contamination by food or drinks more and more out of focus, because this fortunately too few people are infected / were. A complete exclusion could not be made due to the lack until 07/27/2014 test results by the Institute. Therefore, the hotel, regardless of the outcome of the investigations, had agreed to reimburse the hospitalization expenses or to take over. Even more perks such as late check outs, etc. were and are carried out. This should especially emphasize that the Hwaidak group is interested in their guests and satisfaction. Thus, rooms were tested for bacteria in time also. These were found, but in no greater concentration than would be the case in the domestic dining table. The results of the investigations (certificates and newspaper reports are), however, clearly show that it fortunately is not about germs in the food or the drinks. It is thus strongly assumed that the pathogen was introduced from the outside. In general, we very much hope that we can use this to show you that the Hwaidak group cares about the guests and at such events immediately all available means used to guarantee you the support offered. Mr. Cerovsek of the Pricma has also given in the evening of 28.07.2014 an official position with the assessment in Alibaba Palace. For this, our part affected guests are invited to a special dinner and then to seize the opportunity to be able to respond directly affected. Of course we are very relieved to be able to inform you that no germs were found in the food or drink and thus remains one of the hotel one of the best and cleanest 4 star hotels in Hurghada. I can assure you that the MOH has no objections to close a hotel when such incidents occur when there are problems on the part of the hotel. After all, would be significantly disrupted and damaged by something of tourism. Below we have uploaded you also documents that underline our statements. Firstly, the test result of Cristal with tests immediately after becoming aware of the events of 7/21/2014. This document shows fortunately no indication of impurities and / or extreme measures which should be taken. The score is in the upper range and thus above the average for a 4 star All Inclusive Hotel. Another document shows the newspaper article in the local daily newspaper in Hurghada including a German translation. There depicts the Ministry of Health that no food or beverages are responsible. Thus, the hotel is not confirming Pricma us. Dear members, guests and friends of Egypt, it is our pleasure to be able to be able to tell all this to show you that the Hwaidakgruppe also cooperates with the authorities in a case such as this contain and work up. In conclusion it can be said that this place is just like the Village Yasmine simply safe and free of food poisoning. Thank you very much for your attention, The management of Alibaba Palace
Posted on: Mon, 28 Jul 2014 09:01:31 +0000
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