Dispatcher TransCare Corporation - Park Slope, Brooklyn, NY Job Title: DispatcherSummary:Responsible for dispatching and ensuring all transport requests are met in a timely manner.Qualification Requirements :To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required.Education and/or Experience:High school diploma or general education degree (GED) preferred.Emergency Medical Technician training and certification preferred. Experience in emergency medical services strongly preferred.Experience in data entry and general operating knowledge of Microsoft Windows preferred.Experience in communications, leadership, and public relations preferred.Must exemplify the highest performance standards, initiative, excellent communication skills, and positive, professional attitude and appearance.Language Skills :Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.Reasoning Ability :Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Essential Duties and Responsibilities:A. Handle incoming telephone calls and radio traffic promptly and professionally.B. Obtain accurate information from the caller in the AS400 Computer to schedule and dispatch appropriate ambulances or wheelchair vans according to priority.C. Have knowledge of all resources available in the area and utilize units for on time performance and productivity.D. Acquire and maintain skills in calming techniques and learn to guide anxious, undirected callers.E. Provide the responding units with essential information organizeF. Provide the caller with appropriate information regarding estimated time of arrival.Hours:Flexibility in hours is important, especially availability on weekends and evenings as well as weekdays. Hours vary.
Posted on: Thu, 10 Oct 2013 19:55:36 +0000
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