Dispatcher needed (Las Vegas) compensation: $13-17.50 per hour part-time POSITION SUMMARY: We are looking to add high energy and customer driven dispatchers for our Las Vegas location. Administrative and customer service position in a dynamic tourist environment focused on customer satisfaction. Work closely with drivers and office supervisors to ensure best possible customer experience. Essential Duties and Responsibilities • Schedule tours, process payments, and coordinate customer requirements with the Guides and shuttle drivers. • Assign tours to Guides based on tour priority guidelines, number of passengers and customer pick-up locations, rotate tours and add Guide breaks as appropriate. • Coordinate tour departures each hour by distributing passenger lists (manifests) to Guides and addressing last-minutes issues. • Coordinate and assist with the dispatching of our tour pick-ups, acting as a communication hub between guides and customers / hotel staff. • Monitor and maintain communication with guides. • Assist with pre-trip operations (prior day) functions to ensure next day operates smoothly. • Double-check customer payments against tour reports nightly to prevent billing errors. • Serve as first-line defense for all issues relating to tour operations. • May serve as an escalation point for customer issues • Documents process, procedures, and forms for team use. • Address Guide concerns about tour rotations and make recommendations to management. • Performs opening and closing procedures accurately and thoroughly • Document operational concerns or issues and escalate to management for resolution. • Demonstrates a high degree of initiative, resourcefulness, and job knowledge ensuring customer satisfaction. • General cleaning of tour office to ensure positive customer impression. Qualifications & Experience • Dispatch experience required. • Two (2) or more years customer service and administrative experience • Prompt and regular attendance • Excellent customer service and communication skills • Effective time management, prioritization and multi-tasking capabilities • Strong organizational, analytical and math skills. • Attention to detail, self- motivated, and demonstrates initiative • Professional communication and presentation • Good judgment and problem-solving skills • Works well in a team environment • Must be able to maintain sensitive information in a confidential manner • Computer experience required (MS Windows, Outlook, Word & Excel) • H.S. Diploma or equivalent required; Associates degree (A.A) preferred Essential Physical Requirements • Primarily an inside office job with little exposure to weather conditions • Ability to use computers, phone systems, calculators, copiers and general office equipment • Primarily sitting up to 8 hours a day • Must be able to move around office to perform duties, reach overhead, bend, push, pull, and lift up to 20 lbs. Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. Principals only. Recruiters, please dont contact this job poster. do NOT contact us with unsolicited services or offers post id: 4748075120 posted: 28 minutes ago [email protected]
Posted on: Thu, 06 Nov 2014 00:09:15 +0000
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