Erricson is hiring Consultant-1st Level Assurance Description Job Description - Surveillance Engineer 1 Job Details · Function: Network Surveillance · Position: Off-Role · Career Stage: Technician · Location: GP · Interfaces: L1 Fault Management, Back Office, Field Operations & Maintenance , Incident Management, Preventive Maintenance · Reporting Manager: Shift Leader · 24X7 Shift Working: Yes 2 Role Definition · Surveillance Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution. 3 Key Responsibilities · Service Alarm Monitoring · Alarm Management for the assigned Network Services · Ticket Management · Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations · Work Order Handling · Regular follow up on the events with relevant departments working on it as per the MSTOP process · Work towards KPI & Balanced Scorecard parameters · Work towards the IPM parameters assigned by the Shift Manager · To ensure Security is implemented and maintained in accordance with Security and Risk Management directives of the organization · Adherence to the organizational guidelines & departmental processes & procedures 4 Authority · Clearing the first level Network Alarms · Creation of Trouble Tickets · Ticket updation and routing to the relevant department for further course of action · Closure of ticket 5 Candidate Prerequisites · Qualifications: Degree within Electrical Engineering/Telecommunication Engineering/Computer Science/Computer Engineering or equivalent · Years of experience: Fresher or 0-1 yr experience · Certifications: Any Certification related to Telecom shall be an added advantage · Technical and/or functional skills: Good knowledge of service networks / GSM Network / WCDMA network / service applications characteristics and capabilities; Service Performance indicators and their interpretation. Basic Knowledge of services and service applications implementation / integration processes along with Access, Core, Transport & Service Networks · Leadership skills: Not Applicable · Language skills: Proficiency in written / Spoken English & Hindi · Values and behaviors: Ericsson Core Values / Honesty / Integrity / shall be exhibited Qualifications Job Description - Surveillance Engineer 1 Job Details · Function: Network Surveillance · Position: Off-Role · Career Stage: Technician · Location: GP · Interfaces: L1 Fault Management, Back Office, Field Operations & Maintenance , Incident Management, Preventive Maintenance · Reporting Manager: Shift Leader · 24X7 Shift Working: Yes 2 Role Definition · Surveillance Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution. 3 Key Responsibilities · Service Alarm Monitoring · Alarm Management for the assigned Network Services · Ticket Management · Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations · Work Order Handling · Regular follow up on the events with relevant departments working on it as per the MSTOP process · Work towards KPI & Balanced Scorecard parameters · Work towards the IPM parameters assigned by the Shift Manager · To ensure Security is implemented and maintained in accordance with Security and Risk Management directives of the organization · Adherence to the organizational guidelines & departmental processes & procedures 4 Authority · Clearing the first level Network Alarms · Creation of Trouble Tickets · Ticket updation and routing to the relevant department for further course of action · Closure of ticket 5 Candidate Prerequisites · Qualifications: Degree within Electrical Engineering/Telecommunication Engineering/Computer Science/Computer Engineering or equivalent · Years of experience: Fresher or 0-1 yr experience · Certifications: Any Certification related to Telecom shall be an added advantage · Technical and/or functional skills: Good knowledge of service networks / GSM Network / WCDMA network / service applications characteristics and capabilities; Service Performance indicators and their interpretation. Basic Knowledge of services and service applications implementation / integration processes along with Access, Core, Transport & Service Networks · Leadership skills: Not Applicable · Language skills: Proficiency in written / Spoken English & Hindi · Values and behaviors: Ericsson Core Values / Honesty / Integrity / shall be exhibited Job Managed Services Primary Location IN-HR-Gurgaon Schedule Part-time Job Posting Sep 4, 2013, 10:48:48 AM Unposting Date Oct 5, 2013, 3:29:00 AM for more detail conatct PLACEMENT PPGROUPS Mob-9861121082 Bhubaneswar
Posted on: Sun, 08 Sep 2013 07:16:04 +0000
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