Ever wondered if rude employees affect the bottom line? Heres a - TopicsExpress

Ever wondered if rude employees affect the bottom line? Heres a quote from The Price of Incivility published by Harvard Business Review, January-February 2013. Our research shows that people are less likely to buy from a company with an employee they perceive as rude, whether the rudeness is directed at them or at other employees. Witnessing just a single unpleasant interaction leads customers to generalize about other employees, the organization, and even the brand. Christine Porath and Christine Pearson

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